17hats vs SmartTask Comparison
Compare 17hats vs SmartTask features, pricing, and more.
Last updated: November 2026
17hats
4.8/10
17hats is an all-in-one business management app for solopreneurs and small service businesses, combining CRM, projects, to-dos, invoicing, contracts, scheduling and workflows.
SmartTask
6.7/10
SmartTask is a work management platform that combines projects, time tracking, a client portal and a sales CRM for agencies and client delivery teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 4.8/10 | 6.7/10 |
| Customization | 5/10 | 7/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 4/10 | 5/10 |
| Support | 6/10 | 8/10 |
| Ease of Use | 6/10 | 7/10 |
| Security | 4/10 | 5/10 |
| Cost | 5/10 | 9/10 |
| Scalability | 3/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $60/mo Core | $6/user/mo Premium |
| Estimated cost for 10 users | Free Free CRM | Free Free Forever |
| Features | ||
| Scheduling | ||
| Client collaboration | ||
| App integrations | ||
| Task lists | ||
| Timeline view | ||
| Task management | ||
| Time tracking | ||
| Workflow Automation | ||
| Reporting | ||
| Team messaging | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Dashboards | Not listed | |
| Kanban boards | Not listed | |
| Collaboration tools | Not listed | |
| Whiteboards | Not listed | |
Which One Should You Choose?
Why choose 17hats
Our data shows no clear advantage over SmartTask.
Why choose SmartTask
- Higher Cost score (9/10 vs 5/10)
- Higher Customization score (7/10 vs 5/10)
- Better fit for agencies (9/10 vs 5/10)
- Better fit for enterprise (4/10 vs 1/10)
Pros & Cons
17hats
Pros
- Combines CRM, contracts, invoicing, payments, scheduling and to-dos, so a solo business can replace several tools with one.
- To-do workflows and advanced workflows automate recurring tasks and document or email sends for each client.
- Unlimited contacts and projects and three users are included, with one predictable flat price.
- A free CRM plan, a restartable 7-day trial and a 30-day money-back guarantee lower the risk of trying it.
- Built-in financial reports such as profit and loss and sales tax suit owners who handle their own books.
Cons
- It has no Kanban boards, Gantt charts or team chat, so it is weak as a team project management tool.
- Time tracking, scheduling, recurring billing and QuickBooks sync are all paid add-ons.
- Reviewers cite a limited mobile app, a cluttered interface and limited form customization.
- Users have reported QuickBooks sync errors that created duplicate payments, and some scheduled emails failing to send.
- It has no live chat support, and records are inaccessible after cancellation unless exported first.
SmartTask
Pros
- The free plan has no cap on users, projects or guests, which is unusually generous for small teams.
- Paid plans are cheap at 6 and 11 USD per user per month on yearly billing.
- It combines project management, a sales CRM, a client portal and billable time tracking in one tool, so agencies need fewer separate apps.
- Reviewers on G2 and Capterra often praise how quickly new users learn it and how responsive support is.
Cons
- Capterra reviewers say the interface looks dated and the app can be slow to start.
- Reviewers report bugs and slowdowns, particularly in the mobile app.
- Timeline view, dashboards and time tracking require the Business plan.
- No whiteboard view and no two-way Google Calendar sync, according to reviewers.
- The vendor is very small, about 9 to 50 staff, which may concern larger buyers.
