Zendesk Sell
6.1/10Sales CRM from Zendesk that tracks leads, contacts and deals for sales teams, with a shared customer view alongside Zendesk Support.
Data last updated November 2026 · Our methodology
Overview
Zendesk Sell is the sales CRM in the Zendesk product family. It covers contact and company records, lead tracking, deal pipelines, tasks and appointments, email templates with bulk sending, and pipeline forecasting and reporting. Its main selling point is the link to Zendesk Support, which puts sales and service history for a customer in one view. The mobile app offers close to desktop functionality and adds geolocation and visit tracking for field reps. Pricing is per user per month across four tiers. Billed annually, Sell Team costs $19, Sell Growth $55, Sell Professional $115 and Sell Enterprise $169. Third-party sources list monthly billing at $25, $69, $149 and $219. Team is limited to three paid users and a single pipeline. Task automation and lead and deal scoring start at Professional, and unlimited pipelines and the fullest analytics are reserved for Enterprise. A 14-day free trial is available, and there is no free plan. For integrations, Sell has open APIs, the Zendesk apps framework, a Sell marketplace with marketing automation and billing apps, Gmail and Office 365 email sync, and Zapier. The main drawback is value: reviewers say it costs more than rivals such as Zoho CRM while offering fewer sales features. It has no built-in marketing automation and limited custom reporting. It suits teams that already use Zendesk for support better than standalone CRM buyers.
Our Rating
Who Zendesk Sell is best for
Good fit
It is built for pipeline, deal and activity tracking for sales reps, and the mobile app supports field reps.
- Mid-Market7/10
The Growth and Professional tiers add unlimited users, scoring and automation, which suits growing teams that already use Zendesk Support.
Less suited
Shared data with Zendesk Support shows service tickets next to deals.
- Field Teams6/10
The mobile app adds geolocation, map view and visit tracking for field reps.
The Team plan is affordable, but it caps teams at three paid users and one pipeline, and reviewers find it pricey for small teams.
The Enterprise tier exists, but reviewers note weaker customization and custom reporting than enterprise CRMs.
The Team plan is cheap, but it is capped at 3 users and one pipeline.
There is no free plan, and reviewers say it costs more than rivals.
- Marketing Teams2/10
It has no built-in marketing automation.
Pros & Cons
Pros
- Shares customer data with Zendesk Support, so reps see service tickets alongside deals
- The mobile app nearly matches the desktop app and adds geolocation, map view and visit tracking for field sales
- Built-in calling, texting and call recording reduce the need for a separate dialer
- Reviewers rate it highly for quick setup and an intuitive pipeline interface, with 4.2 on G2 and 4.3 on Capterra
- Gmail and Office 365 email sync with templates, bulk sending and open tracking
Cons
- Tech.co finds it more expensive than rivals like Zoho CRM, which offer more sales features
- Team plan caps teams at 3 paid users and one pipeline
- Task automation and lead scoring need the $115 Professional tier or higher
- No built-in marketing automation, and custom reporting is limited
- Users report slowness with large datasets and some data sync delays
Key Features
Not included
- Marketing Automation
Zendesk Sell Pricing
Sell Team
or $228/user/year (save 24%)
- Mobile CRM
- 1 sales pipeline
- Email integration
- Up to 3 paid users
- 2GB storage per user
- Tasks and appointments
Sell Growth
or $660/user/year (save 20%)
- Unlimited users
- 5GB storage per user
- Personalized bulk email
- Unlimited email templates
- Advanced forecasting and analytics
Sell Professional
or $1,380/user/year (save 23%)
- Product catalog
- Task automation
- Activity reports
- 10GB storage per user
- Lead and deal scoring
- Advanced permissions and roles
Sell Enterprise
or $2,028/user/year (save 23%)
- API access
- Advanced analytics
- Unlimited pipelines
- 25GB storage per user
Frequently Asked Questions
Billed annually, it costs $19, $55, $115 or $169 per user per month for Team, Growth, Professional and Enterprise. Third-party sources list monthly billing at $25, $69, $149 and $219.
There is a 14-day free trial and no free plan.
No. Marketing automation comes through third-party apps in the Sell marketplace.
Task automation and lead and deal scoring start on Sell Professional.
Sell connects to Zendesk Support and offers open APIs, the Zendesk apps framework, a Sell marketplace, Gmail and Office 365 sync, and Zapier.
Yes. Sell Team allows up to three paid users. Higher plans allow unlimited users.
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