EngageBay vs Zendesk Sell Comparison
Compare EngageBay vs Zendesk Sell features, pricing, and more.
Last updated: November 2026
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Zendesk Sell
6.1/10
Sales CRM from Zendesk that tracks leads, contacts and deals for sales teams, with a shared customer view alongside Zendesk Support.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.1/10 |
| Analytics | 5/10 | 6/10 |
| Cost | 8/10 | 5/10 |
| Customization | 5/10 | 5/10 |
| Ease of Use | 7/10 | 7/10 |
| Integration | 7/10 | 7/10 |
| Scalability | 4/10 | 6/10 |
| Security | 5/10 | 7/10 |
| Support | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $15/user/mo Basic | $25/user/mo Sell Team |
| Estimated cost for 10 users | Free Free | $690/mo Sell Growth |
| Features | ||
| Marketing Automation | ||
| Built-in Calling | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
EngageBay vs Zendesk Sell cost by team size
EngageBay costs less at every team size we checked.
| Team size | EngageBay | Zendesk Sell |
|---|---|---|
| 1 user | FreeFree | $25/moSell Team |
| 5 users | FreeFree | $345/moSell Growth |
| 10 users | FreeFree | $690/moSell Growth |
| 25 users | $375/moBasic | $1,725/moSell Growth |
| 50 users | $750/moBasic | $3,450/moSell Growth |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EngageBay
- Has a free plan (Zendesk Sell does not)
- Lower estimated cost for 10 users: Free vs $690/mo
- Higher Cost score (8/10 vs 5/10)
- Higher Support score (7/10 vs 6/10)
- Better fit for marketing teams (7/10 vs 2/10)
Why choose Zendesk Sell
- Higher Scalability score (6/10 vs 4/10)
- Higher Security score (7/10 vs 5/10)
- Better fit for enterprise (5/10 vs 2/10)
- Better fit for mid-market (7/10 vs 4/10)
Pros & Cons
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Zendesk Sell
Pros
- Shares customer data with Zendesk Support, so reps see service tickets alongside deals
- The mobile app nearly matches the desktop app and adds geolocation, map view and visit tracking for field sales
- Built-in calling, texting and call recording reduce the need for a separate dialer
- Reviewers rate it highly for quick setup and an intuitive pipeline interface, with 4.2 on G2 and 4.3 on Capterra
- Gmail and Office 365 email sync with templates, bulk sending and open tracking
Cons
- Tech.co finds it more expensive than rivals like Zoho CRM, which offer more sales features
- Team plan caps teams at 3 paid users and one pipeline
- Task automation and lead scoring need the $115 Professional tier or higher
- No built-in marketing automation, and custom reporting is limited
- Users report slowness with large datasets and some data sync delays
Not sold on either?
Frequently Asked Questions
EngageBay scores higher on our CRM criteria: 6.3/10 against 6.1/10 for Zendesk Sell. The largest gap is in Cost: 8/10 for EngageBay and 5/10 for Zendesk Sell.
EngageBay costs less for 10 users: free on its Free plan, against about $690/mo on its Sell Growth plan for Zendesk Sell, billed monthly.
EngageBay has a free plan; Zendesk Sell does not list one.
EngageBay is the better fit for marketing teams: we rate it 7/10 for them, against 2/10 for Zendesk Sell.
EngageBay has Marketing Automation, which Zendesk Sell lacks.
