monday CRM vs Zendesk Sell Comparison
Compare monday CRM vs Zendesk Sell features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Zendesk Sell
6.1/10
Sales CRM from Zendesk that tracks leads, contacts and deals for sales teams, with a shared customer view alongside Zendesk Support.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.1/10 |
| Customization | 8/10 | 5/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 7/10 |
| Support | 7/10 | 6/10 |
| Ease of Use | 8/10 | 7/10 |
| Security | 8/10 | 7/10 |
| Cost | 6/10 | 5/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | $25/user/mo Sell Team |
| Estimated cost for 10 users | $180/mo Basic | $690/mo Sell Growth |
| Features | ||
| Marketing Automation | ||
| Collaboration | Not listed | |
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
Which One Should You Choose?
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $690/mo
- Higher Customization score (8/10 vs 5/10)
- Higher Analytics score (7/10 vs 6/10)
- Includes Marketing Automation, which Zendesk Sell lacks
Why choose Zendesk Sell
Our data shows no clear advantage over monday CRM.
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Zendesk Sell
Pros
- Shares customer data with Zendesk Support, so reps see service tickets alongside deals
- The mobile app nearly matches the desktop app and adds geolocation, map view and visit tracking for field sales
- Built-in calling, texting and call recording reduce the need for a separate dialer
- Reviewers rate it highly for quick setup and an intuitive pipeline interface, with 4.2 on G2 and 4.3 on Capterra
- Gmail and Office 365 email sync with templates, bulk sending and open tracking
Cons
- Tech.co finds it more expensive than rivals like Zoho CRM, which offer more sales features
- Team plan caps teams at 3 paid users and one pipeline
- Task automation and lead scoring need the $115 Professional tier or higher
- No built-in marketing automation, and custom reporting is limited
- Users report slowness with large datasets and some data sync delays
