Best Sprinklr Service Alternatives (2026): 10+ options compared
The table lists tools that share a category with Sprinklr Service, picked from the highest scoring and listed closest matches first: most shared categories, then the most of Sprinklr Service's features in those categories, then the most audiences both suit, then our score. Each score is for the category that alternative shares with Sprinklr Service. The tools ranked just above and below Sprinklr Service in AI Software are listed further down. Costs are estimates for monthly billing based on each tool's listed plans. Our methodology
| # | Tool | Score | Free tier | Starting price | Est. monthly cost | Links |
|---|---|---|---|---|---|---|
S Sprinklr Service (current) | 5.9/10in AI Software | No | Contact sales | Contact for pricing | ||
| 1 | A AgentforceSalesforce's platform for building and running autonomous AI agents for service, sales and employee tasks, using CRM data, Flows and the Einstein Trust Layer.
| 6.7/10in AI Software | Yes | $5/user/mo | FreeSalesforce Foundations | |
| 2 | S Salesforce Service CloudSalesforce's customer service platform. It combines case management, omni-channel contact center tools and knowledge management with Agentforce AI agents for mid-size and large support organizations.
| 6.6/10in AI Software | No | $25/user/mo | $250/moStarter Suite | |
| 3 |  AI-native customer service CRM that combines a unified customer timeline, omnichannel messaging and AI agents for mid-market and enterprise support teams.
| 6.4/10in AI Software | No | Contact sales | Contact for pricing | |
| 4 |  Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
| 6.6/10in AI Software | No | $10/mo | $10/moStarter | |
| 5 |  Cloud business phone and contact center platform with AI voice agents, call transcription and summaries, built for sales and support teams.
| 6.4/10in AI Software | No | $30/user/mo | $300/moEssentials | |
| 6 |  Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
| 7/10in AI Software | No | €34/user/mo | €340/moStarter | |
| 7 |  A cloud phone and SMS platform from SaaS Labs for sales and support teams. It adds AI voice agents, call transcription, coaching and conversation intelligence.
| 6.5/10in AI Software | No | $29/user/mo | $290/moTeam | |
| 8 |  Revenue Grid captures client interactions from email, calendar, and meetings, syncs them to Salesforce, and adds Kora AI for revenue and relationship insights.
| 6.1/10in AI Software | No | Contact sales | Contact for pricing | |
| 9 |  AI meeting assistant that records, transcribes, and summarizes calls, syncs notes to the CRM, and adds conversation and revenue intelligence for sales teams.
| 6.9/10in AI Software | No | $29/user/mo | $290/moStartup | |
| 10 |  AI sales assistant that records sales calls, writes summaries and follow-up emails, and autofills CRM fields for B2B sales teams.
| 6.9/10in AI Software | Yes | $36/user/mo | FreeFree | |
| 11 |  Salesforce-native platform for routing leads and accounts, booking meetings and tracking buying groups. It adds LLM-based routing nodes and APIs for AI agents, and serves B2B revenue operations teams.
| 6.3/10in AI Software | No | Contact sales | Contact for pricing | |
| 12 |  Gmail-native workspace that adds shared inboxes, Kanban boards, automation rules and the Meli AI email assistant for teams on Google Workspace.
| 6.1/10in AI Software | No | $21/user/mo | $330/moGrowth | |
| 13 | F FreshchatFreshworks' omnichannel messaging and live chat platform with Freddy AI Agent bots and agent copilot, for customer support teams that need web, app and social messaging support.
| 5.9/10in AI Software | Yes | $19/user/mo | FreeFree | |
| 14 |  Creatio is a no-code platform with sales, marketing and service CRM modules and AI agents, built for mid-market and enterprise organizations.
| 6.3/10in AI Software | No | $40/user/mo | Contact for pricing | |
| 15 |  Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
| 7.2/10in AI Software | Yes | $25/user/mo | $250/moStarter Suite |
Prices from each vendor's published plans, last updated November 2026. How we collect prices
Free alternatives to Sprinklr Service
- AAgentforceFree plan, no user limit listedAgentforce pricing
- SybillFree plan, no user limit listedSybill pricing
- FFreshchatFree for up to 10 usersFreshchat pricing
- Salesforce Sales CloudFree for up to 2 usersSalesforce Sales Cloud pricing
Ranked near Sprinklr Service in AI Software
Sprinklr Service is #577 in AI Software by our score. These are the tools ranked just above and below it. See Sprinklr Service in the AI Software list
| Rank | Tool | Score | Starting price | Cost for 10 users |
|---|---|---|---|---|
| #574 |  | 5.9/10in AI Software | Contact sales | Contact for pricing |
| #575 |  | 5.9/10in AI Software | Contact sales | Contact for pricing |
| #576 |  | 5.9/10in AI Software | $60/mo | $60/moStarter |
| #578 |  | 5.9/10in AI Software | $49/user/mo | FreeBasic |
| #579 |  | 5.9/10in AI Software | $8.17/user/mo | $167/moBusiness |
| #580 |  | 5.9/10in AI Software | Contact sales | Contact for pricing |
Sprinklr Service alternatives FAQs
Agentforce is the closest match to Sprinklr Service on our list, with a score of 6.7/10 on our AI Software criteria. Where it beats Sprinklr Service: has a free plan (Sprinklr Service does not).
Yes. The closest matches with a free plan are Agentforce, Sybill and Freshchat.
The closest matches that score higher than Sprinklr Service are Agentforce, Salesforce Service Cloud and Kustomer, each in the category it shares with Sprinklr Service: Agentforce 6.7/10 against 5.9/10 in AI Software; Salesforce Service Cloud 6.6/10 against 5.9/10 in AI Software; Kustomer 6.4/10 against 5.9/10 in AI Software.