Gmelius
6.2/10Gmail-native workspace that adds shared inboxes, Kanban boards, automation rules and the Meli AI email assistant for teams on Google Workspace.
Data last updated November 2026 · Our methodology
Overview
Gmelius is a collaboration and automation layer built inside Gmail for teams on Google Workspace. Teams can manage addresses such as support@ or sales@ as shared inboxes, with assignments, tags, notes, @mentions, shared drafts and Kanban boards that turn emails into tasks. Its AI assistant, Meli, drafts replies, sorts the inbox, helps with meetings and applies custom AI labels. Higher tiers add sentiment analysis, AI dispatching, and an AI automation architect for building routing rules. Pricing is per user across four tiers. Meli costs $19 per user per month billed annually or $21 monthly and allows up to 5 users. Growth costs $25 annually or $33 monthly and allows up to 50 users. Pro costs $40 annually or $50 monthly. Enterprise is quoted and requires at least 50 users. Each plan caps monthly email conversations and rule executions, so a busy inbox can force an upgrade even for a small team. Integrations include Google Calendar, Meet, Groups, Slack, Zapier, Make and the Gmelius API from Growth up. HubSpot and Salesforce require Pro. It suits small and mid-sized support, sales and operations teams that want to stay in Gmail. Its main limitation is that it depends on Gmail and a browser extension. Reviewers report Gmail slowdowns and glitches at volume, and it is of no use to teams on Outlook.
Our Rating
AI Software6.1/10
CRM6.2/10
Who Gmelius is best for
Best software for Customer Support TeamsGood fit
Its shared inboxes, SLA rules, round-robin assignment and sentiment analysis are built for support handled in Gmail.
The Meli plan targets teams of up to 5, and Growth suits teams that run on Google Workspace.
Its Kanban boards and rules-based routing turn email into trackable work.
Less suited
Its HubSpot and Salesforce integrations help with inbound sales, but reviewers note weak tools for outbound sequences.
Enterprise adds SCIM and HIPAA BAA, but the product works only with Gmail.
Pros & Cons
Pros
- Runs inside Gmail, so teams on Google Workspace avoid adopting a separate helpdesk app.
- Shared inboxes include collision detection, assignments, notes and shared drafts.
- The Meli AI assistant is included in every plan, alongside custom AI labels.
- Security credentials include SOC 2 Type II on all plans and a HIPAA BAA on Enterprise.
- Kanban boards turn emails into tasks for lightweight project tracking.
Cons
- Monthly caps on conversations and rule executions can force upgrades.
- Users report it slows Gmail and glitches at higher volume.
- Only works with Gmail and Google Workspace.
- HubSpot, Salesforce and webhooks require the $40+ Pro plan.
- No free plan, only a 7-day trial.
Key Features
Not included
- Private Deployment
Gmelius Pricing
Meli
or $228/user/year (save 10%)
- Up to 5 users
- 5 custom AI labels
- Google SSO and SOC 2 Type II
- Automatic responder and tagging
- 5,000 email conversations per month
- Meli AI assistant, AI drafts, sorting and meeting assistants
Growth
or $300/user/year (save 24%)
- Up to 50 users
- 3-month analytics
- Slack, Zapier, Make and API access
- Round-robin assignment and SLA rules
- AI sentiment analysis and automation architect
- Unlimited shared inboxes and labels, Kanban boards
- 10,000 conversations and 10,000 rule executions per month
Pro
or $480/user/year (save 20%)
- Unlimited users
- 20 custom AI labels
- Live video training
- Webhooks, HubSpot and Salesforce
- 12-month analytics and CSV export
- Custom roles, teams and sub-teams
- 100,000 conversations and rule executions per month
Enterprise
- Custom reports and integrations
- SCIM provisioning and HIPAA BAA
- Dedicated success manager and uptime SLA
- 100 custom AI labels, bespoke AI assistants
- Unlimited conversations and rule executions
Frequently Asked Questions
Yes. New sign-ups get a 7-day trial of the Growth plan, along with a free 30-minute onboarding call. There is no free plan.
No. Gmelius is built for Gmail and Google Workspace and runs as an extension inside Gmail.
HubSpot and Salesforce are available on Pro and Enterprise. Slack, Zapier, Make and the API are available from Growth.
It lists SOC 2 Type II, GDPR and CCPA readiness on all plans. Enterprise adds a HIPAA BAA and SCIM provisioning.
Yes. Monthly email conversations are capped at 5,000 on Meli, 10,000 on Growth and 100,000 on Pro, with similar caps on rule executions. Enterprise is unlimited.
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