Smartsheet
6.8/10Spreadsheet-based work management platform that teams and enterprises use to plan projects, automate workflows, and report on portfolios.
Data last updated November 2026 · Our methodology
Overview
Smartsheet is a work management platform built around a spreadsheet-style grid. On top of that grid, teams can switch between Gantt, board, calendar and, on higher plans, timeline views. It also offers formulas that work across sheets, forms, reports, dashboards with shareable widgets, and rule-based automations. Large organizations use it for project and portfolio management in operations, IT, marketing and regulated industries. The Trust Center lists SOC 2, ISO 27001, FedRAMP, and HIPAA support under a BAA on Enterprise. Pricing is per Member. Pro costs $9 per month billed annually or $12 monthly for 1 to 10 Members, with 250 automations per month and 20 GB of storage. Business costs $19 annually or $24 monthly, needs at least 3 Members, and adds unlimited automations, workload tracking, admin controls and 1 TB of storage. Enterprise, from 10 Members, and Advanced Work Management are quote-based. They add SAML SSO, portfolios, scenario planning and premium modules such as Data Shuttle, DataMesh, Dynamic View and Connectors. Some of those modules are also sold as add-ons. There is a 30-day free trial but no free plan. Integrations cover Microsoft Teams, Google Workspace, Jira and Salesforce through bi-directional connectors, Tableau, Power BI, Okta and DocuSign, and there is a documented API. The main limitation is cost and licensing. The 2024 to 2025 move from free collaborators to paid Members raised bills for many existing customers. Advanced automation and the many add-on modules also take real effort to configure.
Our Rating
Who Smartsheet is best for
Good fit
Enterprise and Advanced Work Management add SSO, portfolios and premium support, and the platform holds FedRAMP and ISO certifications.
- Mid-Market8/10
The Business plan's unlimited automations, workload tracking and admin controls fit departments with many projects.
Less suited
Pro is affordable, but there is no free plan, Pro is capped at 10 Members, and reviewers call pricing restrictive for small teams.
The lack of a free tier and the learning curve make lighter tools a better fit for early teams.
Pros & Cons
Pros
- The spreadsheet grid feels familiar to Excel users and supports strong formulas across sheets.
- One sheet can be viewed as a grid, Gantt chart, board or calendar.
- Its compliance record is strong, including SOC 2, ISO 27001, ISO 42001, FedRAMP and HIPAA support under a BAA on Enterprise.
- Dashboards can be shared with stakeholders who cannot open the underlying sheets.
- Bi-directional Jira and Salesforce connectors plus a well-documented API suit larger IT estates.
Cons
- There is no free plan, and reviewers on Capterra repeatedly call pricing high and restrictive for small teams.
- The 2024 to 2025 move to paid Member licensing ended free collaborators and raised costs for many existing customers.
- Advanced automations are complex to set up, according to reviewers.
- Key capabilities such as Dynamic View, Data Shuttle and Resource Management are sold as extra-cost add-ons or held for top tiers.
- Some users report slow dashboards and performance problems on large sheets.
- Pro allows 250 automations per month and caps teams at 10 Members.
Key Features
Smartsheet Pricing
Pro
or $108/user/year (save 25%)
- AI features
- Unlimited Contributors
- 250 automations per month
- Available to new customers only
- 20 GB storage, 30 MB max file size
- Unlimited sheets, forms and reports
- Gantt, table, board and calendar views
Business
or $228/user/year (save 21%)
- Everything in Pro
- Admin capabilities
- Unlimited automations
- External AI tool connections
- Unlimited Guests and Contributors
- 1 TB storage, 250 MB max file size
- Timeline view and workload tracking
Advanced Work Management
- Everything in Enterprise
- Calendar App and Pivot App
- Premium support with first response in 2 hours or less
- Advanced Portfolios, Dynamic View, Data Shuttle, Connectors, DataMesh
Enterprise
- Everything in Business
- Service level agreement
- Unlimited attachment storage
- Scenario planning and portfolios
- SAML SSO and directory integrations
Frequently Asked Questions
Pro costs $9 per Member per month billed annually or $12 monthly. Business costs $19 annually or $24 monthly. Enterprise and Advanced Work Management are priced by quote.
The pricing page shows no free plan. It offers a 30-day free trial that does not need a credit card.
Since 2024, Smartsheet licenses Members instead of paid editors with free collaborators. Existing annual customers moved to this model during 2025, and many reported higher costs.
SAML-based SSO and directory integrations come with Enterprise, which starts at 10 Members.
The Trust Center lists FedRAMP, SOC 2 and ISO 27001. Enterprise healthcare customers can store some protected health information after signing a Business Associate Agreement.
Integrations include Microsoft Teams, Google Workspace, Jira and Salesforce through bi-directional connectors, Tableau, Power BI, Okta, DocuSign, Dropbox and OneDrive, plus a public API.
Pro includes 20 GB with a 30 MB file limit. Business includes 1 TB with a 250 MB file limit. Enterprise has unlimited attachment storage.
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