Monday.com vs Smartsheet Comparison
Compare Monday.com vs Smartsheet features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Smartsheet
6.8/10
Spreadsheet-based work management platform that teams and enterprises use to plan projects, automate workflows, and report on portfolios.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.8/10 |
| Integration | 8/10 | 7/10 |
| Security | 8/10 | 9/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 6/10 | 4/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 8/10 | 6/10 |
| Scalability | 7/10 | 9/10 |
| Support | 7/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | $12/user/mo Pro |
| Estimated cost for 10 users | $180/mo Basic | $120/mo Pro |
| Features | ||
| Marketing Automation | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
| Scheduling | Not listed | |
| Spreadsheet interface | Not listed | |
| File sharing | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Gantt charts | Not listed | |
| Timeline view | Not listed | |
| Task management | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Kanban boards | Not listed | |
| Collaboration tools | Not listed | |
| Reporting | Not listed | |
monday CRM vs Smartsheet cost by team size
Smartsheet costs less from 5 to 10 users; monday CRM costs less from 25 users.
| Team size | monday CRM | Smartsheet |
|---|---|---|
| 1 user | Contact for pricing | $12/moPro |
| 5 users | $90/moBasic | $60/moPro |
| 10 users | $180/moBasic | $120/moPro |
| 25 users | $450/moBasic | $600/moBusiness |
| 50 users | $900/moBasic | $1,200/moBusiness |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose monday CRM
- Higher Cost score (6/10 vs 4/10)
- Higher Ease of Use score (8/10 vs 6/10)
- Better fit for small business (7/10 vs 5/10)
- Better fit for startups (6/10 vs 4/10)
Why choose Smartsheet
- Lower estimated cost for 10 users: $120/mo vs $180/mo
- Higher Scalability score (9/10 vs 7/10)
- Higher Security score (9/10 vs 8/10)
- Better fit for enterprise (9/10 vs 6/10)
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Smartsheet
Pros
- The spreadsheet grid feels familiar to Excel users and supports strong formulas across sheets.
- One sheet can be viewed as a grid, Gantt chart, board or calendar.
- Its compliance record is strong, including SOC 2, ISO 27001, ISO 42001, FedRAMP and HIPAA support under a BAA on Enterprise.
- Dashboards can be shared with stakeholders who cannot open the underlying sheets.
- Bi-directional Jira and Salesforce connectors plus a well-documented API suit larger IT estates.
Cons
- There is no free plan, and reviewers on Capterra repeatedly call pricing high and restrictive for small teams.
- The 2024 to 2025 move to paid Member licensing ended free collaborators and raised costs for many existing customers.
- Advanced automations are complex to set up, according to reviewers.
- Key capabilities such as Dynamic View, Data Shuttle and Resource Management are sold as extra-cost add-ons or held for top tiers.
- Some users report slow dashboards and performance problems on large sheets.
- Pro allows 250 automations per month and caps teams at 10 Members.
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our criteria: 7.4/10 against 6.8/10 for Smartsheet. The largest gap is in Cost: 6/10 for monday CRM and 4/10 for Smartsheet.
Smartsheet costs less for 10 users: about $120/mo on its Pro plan, against about $180/mo on its Basic plan for monday CRM, billed monthly.
No, neither monday CRM nor Smartsheet lists a free plan.
Smartsheet is the better fit for enterprise: we rate it 9/10 for them, against 6/10 for monday CRM.
