EspoCRM
6.9/10Open-source CRM for small and mid-sized businesses that can be self-hosted free or bought as a per-user cloud subscription.
Data last updated November 2026 · Our methodology
Overview
EspoCRM is an open-source CRM developed by Letrium LTD, a small team based in Ukraine. It covers leads, contacts, accounts, opportunities and support cases. It also includes email sync and sending, templates and mass email, simple workflows, a visual BPM engine, reports, roles-based permissions, and a customer self-service portal. Its biggest strength is the Entity Manager. Administrators can create custom entities, fields, relationships and layouts without writing code, which makes it popular with teams whose processes don't fit an off-the-shelf CRM. The core is free to self-host under the AGPL-3.0 licence. Self-hosted users buy paid extensions such as the Advanced Pack, which covers BPM and reporting. The cloud version is priced per user per month and billed for six months or a year. Basic costs 12.90 euros with a three-user minimum. Enterprise costs 22 euros with a five-user minimum. Ultimate costs 59 euros with a ten-user minimum and runs on a private server. Every cloud plan includes all official extensions: Sales Pack, Project Management, VoIP, Google, Outlook, Mailchimp, Zoom, Stripe and Meeting Scheduler. Cloud plans also include API access, daily backups and support 12 hours a day, five days a week. Hosting is available in the US or Germany. The main drawback is setup effort. Reviewers say defining entities, roles and automations takes planning and some technical skill, and the documentation can be thin. A few reviewers also reported slow performance with very large datasets.
Our Rating
Who EspoCRM is best for
Good fit
Reviews come mostly from teams of 1 to 50 people who value the free tier and low cost.
The free self-hosted edition and low cloud minimums suit budget-conscious new companies.
It covers leads, the opportunity pipeline, quotes from the Sales Pack, and VoIP call logging.
Less suited
- Mid-Market6/10
The Enterprise and Ultimate plans scale up, but a few reviewers saw slowdowns with large datasets.
The vendor is very small and support runs only 12 hours a day on weekdays, which limits it for large organisations.
Pros & Cons
Pros
- The Entity Manager lets administrators add custom entities, fields and relationships without writing code.
- Every cloud plan includes all official extensions at no extra cost, among them the Sales Pack, VoIP, Google, Outlook and Mailchimp.
- The free, self-hostable open-source core keeps costs very low for small teams.
- You own your database and files and can request copies, which limits lock-in.
- Hosting in Germany is available for teams that need GDPR-friendly data residency.
Cons
- Reviewers say the initial setup of entities, roles and automations takes time and some technical skill.
- G2 reviewers point to a steep learning curve and limited documentation.
- A few reviewers reported slower performance with large datasets.
- Cloud support runs only 12 hours a day, 5 days a week, and the vendor team is very small.
- Self-hosted users must pay for reporting and BPM through the Advanced Pack.
Key Features
EspoCRM Pricing
Open Source (self-hosted)
- You host it yourself
- Free under the AGPL-3.0 licence
- Paid extensions such as the Advanced Pack are sold separately
Basic
or €155/user/year
- API access
- 100,000 records
- 30-day free trial
- 3 GB storage per user
- Billed for 6 or 12 months
- Daily backups kept for 7 days
- All official extensions included
- Support 12 hours a day, 5 days a week
- Yearly price is per user, calculated as 12 times the monthly rate
Enterprise
or €264/user/year
- 30-day free trial
- 10 GB storage per user
- Billed for 6 or 12 months
- All official extensions included
- 10,000,000 records, extendable for a fee
- Yearly price is per user, calculated as 12 times the monthly rate
Ultimate
- Private server
- Unlimited records
- 400 GB total storage
- Dedicated IP address
- Your own domain name
Frequently Asked Questions
Yes. The Basic and Enterprise cloud plans come with a 30-day free trial. The self-hosted edition is free.
Each user is charged per month. Basic and Enterprise are billed for six months or a year, and users added later are charged monthly.
Yes. The Advanced Pack and the official extensions, including Sales Pack, VoIP, Google, Outlook, Mailchimp, Zoom and Stripe, are included at no extra cost. EspoCRM staff install them for you.
Cloud servers are located in the United States or Germany. Germany is offered for GDPR needs. Daily backups are kept for 7 days.
Yes. You can request your database and files, but you will need to buy any extensions you want to keep running on your own server.
Yes. All cloud plans include a REST API with API key authentication and webhooks.
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