Agile CRM
5.7/10Agile CRM is a low-cost CRM for small businesses that combines contact and deal management, marketing automation, telephony and a helpdesk.
Data last updated November 2026 · Our methodology
Overview
Agile CRM is a CRM from a company based in Dallas. It puts sales pipeline management, email and campaign automation, web engagement, telephony and a helpdesk on one shared contact record. Its main buyers are small businesses that want marketing automation and support ticketing without paying for several separate tools. Pricing is per user. A free plan covers up to 10 users and 1,000 contacts. The paid tiers are Starter, Regular and Enterprise, and each one raises the caps on contacts, integrations, campaign workflows, automation triggers and API calls. The vendor advertises Starter, Regular and Enterprise from 8.99, 29.99 and 47.99 dollars per user, and reviewers say those rates need a long upfront commitment. Monthly billing is quoted at 14.99, 49.99 and 79.99 dollars. Each plan includes 5,000 emails, and more emails cost extra. Two-way telephony and more than 50 integrations start at Regular. Call recording, access controls and a dedicated account rep are only on Enterprise. The main drawback is that the product shows its age. Reviewers describe a dated, sometimes slow interface, few reporting options and slow support replies. One 2026 review says the product has had no major updates since about 2021. The low caps on Starter, including only three integrations, often push growing teams to the much more expensive Regular plan.
Our Rating
Who Agile CRM is best for
Good fit
The free plan for 10 users and low entry prices that bundle sales, marketing and helpdesk tools suit small teams on tight budgets.
Early-stage teams can start for free, but the caps on integrations and workflows in the lower tiers push them to upgrade quickly.
Less suited
Campaign workflows, lead scoring and email automation are included, but workflow counts and email volumes are capped below Enterprise.
Deal tracking and telephony are available, but reviewers cite weak reporting and no forecasting.
- Mid-Market4/10
The dated interface, slow performance and limited reporting make it a weak fit as organisations grow.
It lacks advanced reporting, and reviewers report little recent product development.
Pros & Cons
Pros
- The free plan allows up to 10 users and 1,000 contacts, which is generous for a small team trying out a CRM.
- Sales, marketing automation and helpdesk tickets share one contact record, so small businesses do not need separate tools.
- Native connectors cover Shopify, WooCommerce, Magento, Stripe, Twilio and RingCentral, and a REST API is available.
- Reviewers on G2 and Capterra rate it about 4 out of 5 and often praise the number of features for the price.
Cons
- Starter allows only three integrations and five automations, so many teams must move to Regular, which costs several times more.
- The low advertised prices require a longer commitment, and monthly billing is much higher.
- Reviewers describe a dated, cluttered interface that can load slowly.
- Reporting is basic, with no forecasting or multi-touch attribution.
- Support quality is inconsistent. Phone support is only available in business hours, and some users report slow responses and trouble getting refunds.
Key Features
Agile CRM Pricing
Free
- Lead scoring
- 1 integration
- Up to 10 users
- 1 campaign workflow
- 1,000 contacts and companies
Starter
- 3 integrations
- 10,000 contacts
- 5 campaign workflows
- 5 automation triggers
- Advertised from 8.99 per user per month with longer commitment
Regular
- 50,000 contacts
- 50+ integrations
- Mobile marketing
- Two-way telephony
- 10 campaign workflows
- Advertised from 29.99 per user per month with longer commitment
Enterprise
- Access controls
- Unlimited contacts
- Call recording and automated voicemails
- Unlimited campaign workflows and triggers
- Dedicated account rep and onboarding coach
- Advertised from 47.99 per user per month with longer commitment
Frequently Asked Questions
Yes. The free plan covers up to 10 users and 1,000 contacts, but it allows only one integration and one campaign workflow.
The vendor advertises its lowest rates of 8.99, 29.99 and 47.99 dollars per user, which reviewers link to longer commitments. Monthly billing is reported at 14.99, 49.99 and 79.99 dollars. Confirm the billing term at checkout.
Two-way telephony starts at the Regular plan and needs a third-party provider such as Twilio. Call recording and automated voicemails are only on Enterprise.
Plans include 5,000 emails. A June 2026 review reports overage pricing of about 0.004 dollars per email for the next 100,000.
A 2026 review says there is no free trial of the paid tiers, so buyers can only evaluate the product on the free plan.
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