Freshsales vs Pipedrive: Complete Comparison (2026)
An in-depth comparison of Freshsales and Pipedrive to help you choose the right tool for your business.
Last updated: November 2026
Freshsales
6.7/10
Freshworks' sales CRM, with Kanban pipelines, built-in chat, email and phone, and Freddy AI lead and deal scoring, aimed at small and mid-sized sales teams.
Pipedrive
6.9/10
Pipedrive is a sales CRM built around visual deal pipelines, helping small and mid-sized sales teams track deals, contacts, activities and email in one place.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 6.9/10 |
| Customization | 6/10 | 6/10 |
| Analytics | 6/10 | 5/10 |
| Integration | 6/10 | 8/10 |
| Support | 5/10 | 6/10 |
| Ease of Use | 8/10 | 9/10 |
| Security | 7/10 | 7/10 |
| Cost | 8/10 | 7/10 |
| Scalability | 6/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $11/user/mo Growth | $24/user/mo Lite |
| Estimated cost for 10 users | $110/mo Growth | $240/mo Lite |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
Freshsales vs Pipedrive cost by team size
Freshsales costs less at every team size we checked.
| Team size | Freshsales | Pipedrive |
|---|---|---|
| 1 user | $11/moGrowth | $24/moLite |
| 5 users | $55/moGrowth | $120/moLite |
| 10 users | $110/moGrowth | $240/moLite |
| 25 users | $275/moGrowth | $600/moLite |
| 50 users | $550/moGrowth | $1,200/moLite |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Freshsales
- Lower estimated cost for 10 users: $110/mo vs $240/mo
- Higher Analytics score (6/10 vs 5/10)
- Higher Cost score (8/10 vs 7/10)
- Better fit for customer support teams (4/10 vs 2/10)
Why choose Pipedrive
- Higher Integration score (8/10 vs 6/10)
- Higher Support score (6/10 vs 5/10)
Pros & Cons
Freshsales
Pros
- Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
- The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
- Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
- It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
- The vendor publishes SOC 2 Type 2 and ISO certification materials.
Cons
- Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
- Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
- Reviewers say reporting is shallow, especially email metrics, and customization is limited.
- Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
- Phone credits, numbers and AI agent sessions cost extra beyond the seat price.
Pipedrive
Pros
- Sales reps can pick up the drag-and-drop pipeline view quickly, and ease of use is the strength reviewers mention most often on G2 and Capterra.
- The marketplace has more than 500 integrations, including telephony apps such as Aircall, CloudTalk and Kixie that log calls as deal activities.
- Lite starts at 14 dollars per seat per month on annual billing, which is cheap for a CRM with pipeline management and AI report generation.
- Premium bundles LeadBooster, e-signature documents and Projects, which cost extra on lower plans.
Cons
- Reviewers often criticize reporting as thin, hard to customize or manual. About 39 percent of reporting-related Capterra reviews are negative.
- Email sync and automations are not available on Lite, so most teams will need Growth or higher.
- Web calling is not built in and needs a third-party Marketplace app, though the mobile apps can place and log calls.
- Email marketing (Campaigns) and Web Visitors are paid add-ons on every plan, so the total cost can rise well above the seat price.
Not sold on either?
Frequently Asked Questions
Pipedrive scores higher on our CRM criteria: 6.9/10 against 6.7/10 for Freshsales. The largest gap is in Integration: 6/10 for Freshsales and 8/10 for Pipedrive.
Freshsales costs less for 10 users: about $110/mo on its Growth plan, against about $240/mo on its Lite plan for Pipedrive, billed monthly.
No, neither Freshsales nor Pipedrive lists a free plan.
Freshsales is the better fit for customer support teams: we rate it 4/10 for them, against 2/10 for Pipedrive.
