Freshsales vs monday CRM Comparison
Compare Freshsales vs monday CRM features, pricing, and more.
Last updated: November 2026
Freshsales
6.7/10
Freshworks' sales CRM, with Kanban pipelines, built-in chat, email and phone, and Freddy AI lead and deal scoring, aimed at small and mid-sized sales teams.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 7.4/10 |
| Customization | 6/10 | 8/10 |
| Analytics | 6/10 | 7/10 |
| Integration | 6/10 | 8/10 |
| Support | 5/10 | 7/10 |
| Ease of Use | 8/10 | 8/10 |
| Security | 7/10 | 8/10 |
| Cost | 8/10 | 6/10 |
| Scalability | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $11/user/mo Growth | $18/user/mo Basic |
| Estimated cost for 10 users | $110/mo Growth | $180/mo Basic |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Marketing Automation | Not listed | |
Freshsales vs monday CRM cost by team size
Freshsales costs less from 5 users.
| Team size | Freshsales | monday CRM |
|---|---|---|
| 1 user | $11/moGrowth | Contact for pricing |
| 5 users | $55/moGrowth | $90/moBasic |
| 10 users | $110/moGrowth | $180/moBasic |
| 25 users | $275/moGrowth | $450/moBasic |
| 50 users | $550/moGrowth | $900/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Freshsales
- Lower estimated cost for 10 users: $110/mo vs $180/mo
- Higher Cost score (8/10 vs 6/10)
Why choose monday CRM
- Higher Customization score (8/10 vs 6/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for enterprise (6/10 vs 4/10)
Pros & Cons
Freshsales
Pros
- Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
- The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
- Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
- It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
- The vendor publishes SOC 2 Type 2 and ISO certification materials.
Cons
- Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
- Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
- Reviewers say reporting is shallow, especially email metrics, and customization is limited.
- Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
- Phone credits, numbers and AI agent sessions cost extra beyond the seat price.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.7/10 for Freshsales. The largest gap is in Cost: 8/10 for Freshsales and 6/10 for monday CRM.
Freshsales costs less for 10 users: about $110/mo on its Growth plan, against about $180/mo on its Basic plan for monday CRM, billed monthly.
No, neither Freshsales nor monday CRM lists a free plan.
Monday CRM is the better fit for enterprise: we rate it 6/10 for them, against 4/10 for Freshsales.
