ServiceNow Strategic Portfolio Management vs SmartSuite Comparison
Compare ServiceNow Strategic Portfolio Management vs SmartSuite features, pricing, and more.
Last updated: November 2026
ServiceNow Strategic Portfolio Management
6.3/10
Enterprise portfolio and project management on the ServiceNow platform, connecting goals, demand, resources, finances and agile or waterfall delivery for large organizations.
SmartSuite
7.3/10
SmartSuite is a no-code work management platform that teams use to build project, process and operations solutions with views, automations and AI agents.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.3/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 2/10 | 6/10 |
| Customization | 8/10 | 9/10 |
| Ease of Use | 4/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 9/10 | 7/10 |
| Security | 8/10 | 9/10 |
| Support | 7/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | $20/user/mo Team |
| Estimated cost for 10 users | Contact for pricing | $200/mo Team |
| Features | ||
| App integrations | ||
| Gantt charts | ||
| Timeline view | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Dashboards | ||
| Kanban boards | ||
| Collaboration tools | ||
| Reporting | ||
| Goals and OKRs | Not listed | |
| Team messaging | Not listed | |
| Scheduling | Not listed | |
| Databases | Not listed | |
| Docs | Not listed | |
| Spreadsheet interface | Not listed | |
| File sharing | Not listed | |
| Client collaboration | Not listed | |
| Task lists | Not listed | |
| Whiteboards | Not listed | |
Which One Should You Choose?
Why choose ServiceNow Strategic Portfolio Management
- Higher Scalability score (9/10 vs 7/10)
- Higher Integration score (8/10 vs 7/10)
- Better fit for enterprise (9/10 vs 7/10)
Why choose SmartSuite
- Higher Cost score (6/10 vs 2/10)
- Higher Ease of Use score (7/10 vs 4/10)
- Better fit for small business (6/10 vs 2/10)
- Better fit for mid-market (8/10 vs 5/10)
Pros & Cons
ServiceNow Strategic Portfolio Management
Pros
- Covers goals, demand intake, resources, portfolio financials and delivery in a single system, not spread across separate tools.
- Shares a data model and Flow Designer automation with ServiceNow ITSM and other modules, which helps organizations already on the Now Platform.
- Supports waterfall, agile and hybrid delivery, with two-way sync to Jira and Azure DevOps.
- Now Assist generative AI can summarize feedback, create demands, generate project insights and write stories from epics.
- PeerSpot reviewers praise ServiceNow's technical support, and 94% would recommend the product.
Cons
- Prices are not published, and reviewers describe the product as pricey with pricing that varies between customers.
- The learning curve is steep and setup is complex. Reviewers say the documentation is hard to follow and new users need training.
- Users report that importing large projects with many task dependencies is difficult.
- Some reviewers find the finance capabilities and drill-down reporting weaker than dedicated tools.
- It is overkill for small teams or simple project tracking.
SmartSuite
Pros
- The same records can be shown as grid, Kanban, Gantt, timeline, calendar, map and dashboard views without duplicating data.
- Its compliance coverage is unusually strong for the category, with ISO 27001, SOC 2 Type II, HIPAA and GDPR audits plus a choice of US or EU data residency.
- Read-only users, commenters and form submitters are free, which lowers the cost of involving stakeholders.
- It ships more than 200 templates and an AI solution builder to speed up setup.
- Reviewers describe the support team as responsive.
Cons
- Team, Professional and Enterprise carry 3-, 5- and 25-seat minimums, and there is no free plan.
- The Team plan allows only 5,000 records per solution, and automation runs plus API calls are hard-capped each month.
- SAML SSO and SCIM are available only on Enterprise and Signature plans.
- There is no team chat or whiteboard, and external access is limited to read-only shared views.
- Reviewers say complex workflows and large data imports take real setup effort, and there are no native desktop apps.
