Odoo vs Sybill (2026): Pricing, Features & Verdict
Odoo is our pick, scoring 7.2/10 against 6.9/10 for Sybill on our CRM criteria. Its biggest advantage: higher Customization score (9/10 vs 6/10). Both Odoo and Sybill have a free plan.
Last updated: November 2026
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Sybill
6.9/10
AI sales assistant that records sales calls, writes summaries and follow-up emails, and autofills CRM fields for B2B sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.2/10 | 6.9/10 |
| Customization | 9/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 7/10 |
| Support | 5/10 | 7/10 |
| Ease of Use | 5/10 | 8/10 |
| Security | 7/10 | 8/10 |
| Cost | 8/10 | 7/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €31.10/user/mo Standard | $36/user/mo Pro |
| Estimated cost for 10 users | Free One App Free | Free Free |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Transcription | Not listed | |
| Knowledge Base Search | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
| Enterprise Controls | Not listed | |
Odoo vs Sybill cost by team size
| Team size | Odoo | Sybill |
|---|---|---|
| 1 user | FreeOne App Free | FreeFree |
| 5 users | FreeOne App Free | FreeFree |
| 10 users | FreeOne App Free | FreeFree |
| 25 users | FreeOne App Free | FreeFree |
| 50 users | FreeOne App Free | FreeFree |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Who Odoo and Sybill suit
Sybill fits sales teams better than Odoo.
| Audience | Odoo | Sybill |
|---|---|---|
| Sales Teams | 7/10It has pipeline, lead scoring, assignment rules, and VoIP calling built in. | 10/10It is built specifically for sales reps, with CRM autofill, deal summaries and follow-up emails. |
| Enterprise | 5/10Multi-company and on-premise options exist, but reviewers report performance issues with large datasets. | 6/10An Enterprise plan with SSO exists, but reviewers say complex enterprises may still prefer Gong. |
| Mid-Market | 8/10Reviewers say it suits structured mid-sized businesses that want CRM tied to ERP processes. | 8/10Reviewers describe it as a strong value for SMB and mid-market revenue teams. |
| Startups | 7/10The free plan and Community edition keep early costs low. | 7/10The free tier and low per-seat pricing suit small sales teams. |
| Accountants and Bookkeepers | 4/10Invoicing is built in, but nothing is aimed at accounting firms. | Not rated |
| Customer Support Teams | 5/10A Helpdesk app shares the same database. | Not rated |
| Developers | 6/10It is open source and offers an API, Studio and self-hosting. | Not rated |
| E-commerce | 6/10CRM data flows natively into Odoo's Sales, Inventory and Invoicing apps. | Not rated |
| Manufacturing | 5/10ERP modules such as inventory sit next to the CRM in one database. | Not rated |
| Marketing Teams | 6/10Email Marketing and lead scoring are native. | Not rated |
| SaaS Companies | Not rated | 8/10Named customers include B2B SaaS firms such as Workato, Drata and Lusha. |
| Small Business | 8/10The free single-app plan and low per-user price suit small firms, though setup takes effort. | Not rated |
Which One Should You Choose?
Why choose Odoo
- Higher Customization score (9/10 vs 6/10)
- Higher Analytics score (7/10 vs 6/10)
Why choose Sybill
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Support score (7/10 vs 5/10)
- Better fit for sales teams (10/10 vs 7/10)
Pros & Cons
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
Sybill
Pros
- Free plan includes unlimited recordings and transcripts, so a single rep can try it before paying.
- CRM Autofill writes call details straight into Salesforce and HubSpot fields, which cuts manual data entry.
- Summaries can be mapped to sales frameworks such as BANT and MEDDICC, giving managers a consistent view of each deal.
- Per-seat pricing is well below Gong, according to independent reviewers.
- Vendor lists SOC 2, ISO 27001 and GDPR compliance.
Cons
- Native phone-call recording is reported as missing, so the focus is on video meetings.
- Reviewers find its analytics shallower than Gong's.
- SSO is only included in Enterprise.
- Credit-based usage can mean buying top-ups for heavy Ask Sybill use.
- It is a small vendor, with roughly 50 to 60 staff.
Not sold on either?
Frequently Asked Questions
Odoo scores higher on our CRM criteria: 7.2/10 against 6.9/10 for Sybill. The largest gap is in Customization: 9/10 for Odoo and 6/10 for Sybill.
Yes, both Odoo and Sybill have a free plan.
Sybill is the better fit for sales teams: we rate it 10/10 for them, against 7/10 for Odoo.
