Odoo vs Zoho CRM Comparison
Compare Odoo vs Zoho CRM features, pricing, and more.
Last updated: November 2026
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | Z Zoho CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 7.2/10 | 7.2/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 7/10 | 7/10 |
| Integration | 8/10 | 8/10 |
| Support | 5/10 | 5/10 |
| Ease of Use | 5/10 | 6/10 |
| Security | 7/10 | 7/10 |
| Cost | 8/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €31/user/mo Standard | $20/user/mo Standard |
| Estimated cost for 10 users | Free One App Free | $200/mo Standard |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
Odoo vs Zoho CRM cost by team size
| Team size | Odoo | Zoho CRM |
|---|---|---|
| 1 user | FreeOne App Free | FreeFree |
| 5 users | FreeOne App Free | $100/moStandard |
| 10 users | FreeOne App Free | $200/moStandard |
| 25 users | FreeOne App Free | $500/moStandard |
| 50 users | FreeOne App Free | $1,000/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Odoo
- Higher Customization score (9/10 vs 8/10)
- Better fit for developers (6/10 vs 4/10)
ZWhy choose Zoho CRM
- Higher Ease of Use score (6/10 vs 5/10)
Pros & Cons
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
ZZoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
Not sold on either?
Frequently Asked Questions
Odoo and Zoho CRM both score 7.2/10 on our CRM criteria. The largest gap is in Customization: 9/10 for Odoo and 8/10 for Zoho CRM.
Yes, both Odoo and Zoho CRM have a free plan.
Odoo is the better fit for developers: we rate it 6/10 for them, against 4/10 for Zoho CRM.
