Nutshell vs Zoho CRM Comparison
Compare Nutshell vs Zoho CRM features, pricing, and more.
Last updated: November 2026
Nutshell
6.3/10
Sales CRM for small and mid-sized B2B teams that combines pipelines, email sync, AI call notes and optional email marketing, SMS and proposal add-ons.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | Z Zoho CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.2/10 |
| Support | 8/10 | 5/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 6/10 | 8/10 |
| Customization | 5/10 | 8/10 |
| Ease of Use | 8/10 | 6/10 |
| Integration | 7/10 | 8/10 |
| Scalability | 5/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $19/user/mo Foundation | $20/user/mo Standard |
| Estimated cost for 10 users | $190/mo Foundation | $200/mo Standard |
| Features | ||
| Built-in Calling | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Marketing Automation | Not listed | |
Nutshell vs Zoho CRM cost by team size
Zoho CRM costs less at 1 user; Nutshell costs less from 5 users.
| Team size | Nutshell | Zoho CRM |
|---|---|---|
| 1 user | $19/moFoundation | FreeFree |
| 5 users | $95/moFoundation | $100/moStandard |
| 10 users | $190/moFoundation | $200/moStandard |
| 25 users | $475/moFoundation | $500/moStandard |
| 50 users | $950/moFoundation | $1,000/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Nutshell
- Lower estimated cost for 10 users: $190/mo vs $200/mo
- Higher Support score (8/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 6/10)
ZWhy choose Zoho CRM
- Has a free plan (Nutshell does not)
- Higher Customization score (8/10 vs 5/10)
- Higher Analytics score (7/10 vs 5/10)
- Better fit for enterprise (6/10 vs 3/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
Nutshell
Pros
- Every plan includes unlimited contacts plus webchat, an AI chatbot, forms, landing pages and basic email marketing.
- Free live support on all plans, with free data migration and onboarding during the 14-day trial that needs no credit card.
- Reviewers on Capterra and G2 most often praise how easily non-technical sales teams can set up and use it.
- Pro and higher plans include native click-to-call, which logs calls automatically and can add AI call summaries, so smaller teams may not need a separate dialer.
Cons
- Reporting is the most common reviewer complaint. Users say reports lack depth and flexibility once they need more detailed insights.
- Customization is limited. Unlimited custom fields and pipelines are only on the 79 USD Enterprise tier.
- Foundation is capped at 100 open leads, and click-to-call and sales automation start at Pro, so the cheapest plan is restrictive.
- Paid add-ons for advanced marketing, messaging, prospecting, proposals and SMS can push the total cost well above the seat price.
- Reviewers say the mobile app is less capable than the desktop version.
ZZoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
Not sold on either?
Frequently Asked Questions
Zoho CRM scores higher on our CRM criteria: 7.2/10 against 6.3/10 for Nutshell. The largest gap is in Customization: 5/10 for Nutshell and 8/10 for Zoho CRM.
Nutshell costs less for 10 users: about $190/mo on its Foundation plan, against about $200/mo on its Standard plan for Zoho CRM, billed monthly.
Zoho CRM has a free plan; Nutshell does not list one.
Zoho CRM is the better fit for enterprise: we rate it 6/10 for them, against 3/10 for Nutshell.
