Microsoft Dynamics 365 Sales vs Nutshell Comparison
Compare Microsoft Dynamics 365 Sales vs Nutshell features, pricing, and more.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Nutshell
6.3/10
Sales CRM for small and mid-sized B2B teams that combines pipelines, email sync, AI call notes and optional email marketing, SMS and proposal add-ons.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.3/10 |
| Customization | 9/10 | 5/10 |
| Analytics | 8/10 | 5/10 |
| Integration | 9/10 | 7/10 |
| Support | 6/10 | 8/10 |
| Ease of Use | 4/10 | 8/10 |
| Security | 8/10 | 6/10 |
| Cost | 3/10 | 6/10 |
| Scalability | 9/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $65/user/mo Sales Professional | $19/user/mo Foundation |
| Estimated cost for 10 users | $650/mo Sales Professional | $190/mo Foundation |
| Features | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Mobile Access | Not listed | |
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Customization score (9/10 vs 5/10)
- Higher Scalability score (9/10 vs 5/10)
- Better fit for enterprise (9/10 vs 3/10)
Why choose Nutshell
- Lower estimated cost for 10 users: $190/mo vs $650/mo
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for small business (9/10 vs 3/10)
- Better fit for startups (7/10 vs 3/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Nutshell
Pros
- Every plan includes unlimited contacts plus webchat, an AI chatbot, forms, landing pages and basic email marketing.
- Free live support on all plans, with free data migration and onboarding during the 14-day trial that needs no credit card.
- Reviewers on Capterra and G2 most often praise how easily non-technical sales teams can set up and use it.
- Pro and higher plans include native click-to-call, which logs calls automatically and can add AI call summaries, so smaller teams may not need a separate dialer.
Cons
- Reporting is the most common reviewer complaint. Users say reports lack depth and flexibility once they need more detailed insights.
- Customization is limited. Unlimited custom fields and pipelines are only on the 79 USD Enterprise tier.
- Foundation is capped at 100 open leads, and click-to-call and sales automation start at Pro, so the cheapest plan is restrictive.
- Paid add-ons for advanced marketing, messaging, prospecting, proposals and SMS can push the total cost well above the seat price.
- Reviewers say the mobile app is less capable than the desktop version.
