Freshsales vs Odoo CRM: Complete Comparison (2026)

Why choose Freshsales

• Higher Ease of Use score (8/10 vs 5/10)

Why choose Odoo CRM

• Has a free plan (Freshsales does not)
• Higher Customization score (9/10 vs 6/10)
• Higher Integration score (8/10 vs 6/10)
• Better fit for marketing teams (6/10 vs 4/10)

Freshsales

Pros

• Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
• The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
• Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
• It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
• The vendor publishes SOC 2 Type 2 and ISO certification materials.

Cons

• Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
• Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
• Reviewers say reporting is shallow, especially email metrics, and customization is limited.
• Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
• Phone credits, numbers and AI agent sessions cost extra beyond the seat price.

Odoo CRM

Pros

• The free One App plan allows unlimited users on a single app such as CRM.
• Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
• The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
• Studio, the open-source code base and on-premise hosting allow deep customization.
• Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.

Cons

• Reviewers say the interface overwhelms new users and that initial setup takes time.
• Studio, the API and multi-company require the more expensive Custom plan.
• Support quality and documentation draw mixed reviews, and some users call the docs outdated.
• Some users report performance issues with large datasets.
• SMS, lead generation and enrichment credits, and partner implementation are billed separately.