Efficy CRM vs Oracle NetSuite Comparison
Compare Efficy CRM vs Oracle NetSuite features, pricing, and more.
Last updated: November 2026
Efficy CRM
6.3/10
Efficy is a Brussels-made CRM suite for sales, marketing and customer service, aimed at mid-sized and larger European organisations needing customization and GDPR-focused data handling.
Oracle NetSuite
6.2/10
Cloud CRM built into Oracle NetSuite's ERP, covering sales force automation, marketing campaigns, customer service and partner management for growing and mid-sized businesses.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.2/10 |
| Customization | 8/10 | 9/10 |
| Analytics | 6/10 | 8/10 |
| Integration | 5/10 | 8/10 |
| Support | 7/10 | 4/10 |
| Ease of Use | 6/10 | 4/10 |
| Security | 7/10 | 8/10 |
| Cost | 5/10 | 2/10 |
| Scalability | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €69/user/mo Core Essentials | Contact for pricing |
| Estimated cost for 10 users | €690/mo Core Essentials | Contact for pricing |
| Features | ||
| Marketing Automation | ||
| Collaboration | Not listed | |
| Customer Support Management | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
Which One Should You Choose?
Why choose Efficy CRM
- Higher Support score (7/10 vs 4/10)
- Higher Cost score (5/10 vs 2/10)
- Better fit for marketing teams (7/10 vs 5/10)
Why choose Oracle NetSuite
- Higher Integration score (8/10 vs 5/10)
- Higher Analytics score (8/10 vs 6/10)
Pros & Cons
Efficy CRM
Pros
- The data model is highly configurable, so entities can be linked into a full 360-degree customer view.
- GDPR compliance is built in, and some products offer in-country data hosting, which suits European and public-sector buyers.
- Reviewers often call support responsive and helpful.
- The mobile app gives field sales staff opportunities, calling, business card scanning and offline use.
- Marketing automation is available from Efficy's own Apsis platform.
Cons
- There are fewer ready-made third-party integrations than at the large US CRM vendors.
- Advanced customization and implementation often need help from Efficy or a partner.
- Some users find the interface dated and the learning curve steep.
- Prices are not fully transparent, and third-party sites list different figures and tiers.
- The mobile app does not have the full desktop feature set.
Oracle NetSuite
Pros
- Sales, service and marketing share one database with NetSuite financials and inventory, so reps can see orders, invoices and support cases on the customer record.
- Native quote-to-cash covers quotes, orders, forecasting and commissions without a separate integration.
- SuiteCloud allows deep customization through custom fields, forms, records and scripting.
- Role-based real-time dashboards and the Customer 360 view are often praised by reviewers.
- Includes partner relationship management for channel sales, which many mid-market CRMs lack.
Cons
- No public pricing, and partner estimates put the base license near $999 per month plus about $99 or more per user per month.
- Implementation is billed separately and is often estimated at $25,000 to $150,000 or more.
- Reviewers on Capterra and SelectHub report a steep learning curve and a dated interface.
- Users report difficulty getting timely, effective support from the vendor.
- Collaboration tools are weak, with no @mentions or activity feeds according to SelectHub's analysis.
- Capterra reviewers mention email-sending glitches and monthly email limits.
