Efficy CRM vs EngageBay Comparison
Compare Efficy CRM vs EngageBay features, pricing, and more.
Last updated: November 2026
Efficy CRM
6.3/10
Efficy is a Brussels-made CRM suite for sales, marketing and customer service, aimed at mid-sized and larger European organisations needing customization and GDPR-focused data handling.
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.3/10 |
| Customization | 8/10 | 5/10 |
| Analytics | 6/10 | 5/10 |
| Integration | 5/10 | 7/10 |
| Support | 7/10 | 7/10 |
| Ease of Use | 6/10 | 7/10 |
| Security | 7/10 | 5/10 |
| Cost | 5/10 | 8/10 |
| Scalability | 7/10 | 4/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €69/user/mo Core Essentials | $15/user/mo Basic |
| Estimated cost for 10 users | €690/mo Core Essentials | Free Free |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
Efficy CRM vs EngageBay cost by team size
| Team size | Efficy CRM | EngageBay |
|---|---|---|
| 1 user | €69/moCore Essentials | FreeFree |
| 5 users | €345/moCore Essentials | FreeFree |
| 10 users | €690/moCore Essentials | FreeFree |
| 25 users | €1,725/moCore Essentials | $375/moBasic |
| 50 users | €3,450/moCore Essentials | $750/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Efficy CRM
- Higher Customization score (8/10 vs 5/10)
- Higher Scalability score (7/10 vs 4/10)
- Better fit for enterprise (7/10 vs 2/10)
- Better fit for mid-market (8/10 vs 4/10)
Why choose EngageBay
- Has a free plan (Efficy CRM does not)
- Higher Cost score (8/10 vs 5/10)
- Higher Integration score (7/10 vs 5/10)
- Better fit for freelancers (7/10 vs 2/10)
- Better fit for startups (8/10 vs 3/10)
Pros & Cons
Efficy CRM
Pros
- The data model is highly configurable, so entities can be linked into a full 360-degree customer view.
- GDPR compliance is built in, and some products offer in-country data hosting, which suits European and public-sector buyers.
- Reviewers often call support responsive and helpful.
- The mobile app gives field sales staff opportunities, calling, business card scanning and offline use.
- Marketing automation is available from Efficy's own Apsis platform.
Cons
- There are fewer ready-made third-party integrations than at the large US CRM vendors.
- Advanced customization and implementation often need help from Efficy or a partner.
- Some users find the interface dated and the learning curve steep.
- Prices are not fully transparent, and third-party sites list different figures and tiers.
- The mobile app does not have the full desktop feature set.
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Not sold on either?
Frequently Asked Questions
Efficy CRM and EngageBay both score 6.3/10 on our CRM criteria. The largest gap is in Cost: 5/10 for Efficy CRM and 8/10 for EngageBay.
EngageBay has a free plan; Efficy CRM does not list one.
Efficy CRM is the better fit for enterprise: we rate it 7/10 for them, against 2/10 for EngageBay.
