Microsoft Dynamics 365 Sales vs Salesmate: Complete Comparison (2026)
An in-depth comparison of Microsoft Dynamics 365 Sales and Salesmate to help you choose the right tool for your business.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Salesmate
6.5/10
Sales CRM with built-in calling and texting, sequences, workflow automation and Skara AI agents, sold per user to small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.5/10 |
| Analytics | 8/10 | 6/10 |
| Cost | 3/10 | 7/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 4/10 | 7/10 |
| Integration | 9/10 | 5/10 |
| Scalability | 9/10 | 6/10 |
| Security | 8/10 | 7/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $65/user/mo Sales Professional | $29/user/mo Basic |
| Estimated cost for 10 users | $650/mo Sales Professional | $290/mo Basic |
| Features | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Mobile Access | Not listed | |
Microsoft Dynamics 365 Sales vs Salesmate cost by team size
Salesmate costs less at every team size we checked.
| Team size | Microsoft Dynamics 365 Sales | Salesmate |
|---|---|---|
| 1 user | $65/moSales Professional | $29/moBasic |
| 5 users | $325/moSales Professional | $145/moBasic |
| 10 users | $650/moSales Professional | $290/moBasic |
| 25 users | $1,625/moSales Professional | $725/moBasic |
| 50 users | $3,250/moSales Professional | $1,450/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Integration score (9/10 vs 5/10)
- Higher Scalability score (9/10 vs 6/10)
- Better fit for enterprise (9/10 vs 4/10)
Why choose Salesmate
- Lower estimated cost for 10 users: $290/mo vs $650/mo
- Higher Cost score (7/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 4/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 3/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Salesmate
Pros
- Native VoIP calling and SMS, with numbers from about $1.10 a month in 80+ countries, so teams avoid buying a separate dialer.
- Entry price of $23 per user per month on annual billing undercuts many sales-focused CRMs with similar pipeline and email tracking features.
- The 15-day trial includes every feature and unlimited users, and Salesmate will extend it on request.
- Reviewers on G2 and Capterra (about 4.7 out of 5) repeatedly praise fast, responsive support and a clean pipeline interface.
- Holds ISO 27001 and SOC 2 certification, encrypts data at rest with AES-256, and offers IP access controls.
- All native integrations and the REST API are included on every plan at no extra cost.
Cons
- Key sales tools are gated by tier: sequences and the team inbox need Pro, and the power dialer and voicemail drop need Business.
- Usage charges for automation credits, calls, SMS, dedicated IPs and AI credits make the total cost hard to forecast.
- Reviewers on Trustpilot and G2 report email sync failures and messages landing in spam.
- About 46 native integrations is a small catalog next to HubSpot or Salesforce, so other connections rely on Zapier or Make.
- All fees are non-refundable, including unused time and voice credits.
- Some reviewers mention slow loading, a learning curve for advanced automation, and gaps in the mobile app.
Not sold on either?
Frequently Asked Questions
Microsoft Dynamics 365 Sales scores higher on our AI Software criteria: 6.8/10 against 6.5/10 for Salesmate. The largest gap is in Cost: 3/10 for Microsoft Dynamics 365 Sales and 7/10 for Salesmate.
Salesmate costs less for 10 users: about $290/mo on its Basic plan, against about $650/mo on its Sales Professional plan for Microsoft Dynamics 365 Sales, billed monthly.
No, neither Microsoft Dynamics 365 Sales nor Salesmate lists a free plan.
Microsoft Dynamics 365 Sales is the better fit for enterprise: we rate it 9/10 for them, against 4/10 for Salesmate.
