Microsoft Dynamics 365 Sales vs monday CRM Comparison
Compare Microsoft Dynamics 365 Sales vs monday CRM features, pricing, and more.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.4/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 8/10 | 7/10 |
| Cost | 3/10 | 6/10 |
| Ease of Use | 4/10 | 8/10 |
| Integration | 9/10 | 8/10 |
| Scalability | 9/10 | 7/10 |
| Security | 8/10 | 8/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $65/user/mo Sales Professional | $18/user/mo Basic |
| Estimated cost for 10 users | $650/mo Sales Professional | $180/mo Basic |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
Microsoft Dynamics 365 Sales vs monday CRM cost by team size
monday CRM costs less from 5 users.
| Team size | Microsoft Dynamics 365 Sales | monday CRM |
|---|---|---|
| 1 user | $65/moSales Professional | Contact for pricing |
| 5 users | $325/moSales Professional | $90/moBasic |
| 10 users | $650/moSales Professional | $180/moBasic |
| 25 users | $1,625/moSales Professional | $450/moBasic |
| 50 users | $3,250/moSales Professional | $900/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Scalability score (9/10 vs 7/10)
- Higher Customization score (9/10 vs 8/10)
- Better fit for enterprise (9/10 vs 6/10)
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $650/mo
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for small business (7/10 vs 3/10)
- Better fit for startups (6/10 vs 3/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.8/10 for Microsoft Dynamics 365 Sales. The largest gap is in Ease of Use: 4/10 for Microsoft Dynamics 365 Sales and 8/10 for monday CRM.
Monday CRM costs less for 10 users: about $180/mo on its Basic plan, against about $650/mo on its Sales Professional plan for Microsoft Dynamics 365 Sales, billed monthly.
No, neither Microsoft Dynamics 365 Sales nor monday CRM lists a free plan.
Monday CRM is the better fit for small business: we rate it 7/10 for them, against 3/10 for Microsoft Dynamics 365 Sales.
