Microsoft Dynamics 365 Sales vs Outreach: Complete Comparison (2026)
An in-depth comparison of Microsoft Dynamics 365 Sales and Outreach to help you choose the right tool for your business.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Outreach
6.5/10
Outreach is an AI-driven sales execution platform that combines multichannel sequences, conversation intelligence, deal management and forecasting for mid-market and enterprise sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.5/10 |
| Integration | 9/10 | 8/10 |
| Analytics | 8/10 | 8/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 4/10 | 6/10 |
| Support | 6/10 | 6/10 |
| Cost | 3/10 | 3/10 |
| Scalability | 9/10 | 9/10 |
| Security | 8/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $65/user/mo Sales Professional | Contact for pricing |
| Estimated cost for 10 users | $650/mo Sales Professional | Contact for pricing |
| Features | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Mobile Access | Not listed | |
Microsoft Dynamics 365 Sales vs Outreach cost by team size
| Team size | Microsoft Dynamics 365 Sales | Outreach |
|---|---|---|
| 1 user | $65/moSales Professional | Contact for pricing |
| 5 users | $325/moSales Professional | Contact for pricing |
| 10 users | $650/moSales Professional | Contact for pricing |
| 25 users | $1,625/moSales Professional | Contact for pricing |
| 50 users | $3,250/moSales Professional | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Customization score (9/10 vs 7/10)
- Higher Integration score (9/10 vs 8/10)
Why choose Outreach
- Higher Ease of Use score (6/10 vs 4/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Outreach
Pros
- Covers prospecting sequences, dialing, conversation intelligence, deal management and forecasting in one platform, which can replace several point tools.
- Per-user licensing with no platform fee, and support is included on all tiers according to the vendor.
- Higher tiers raise API limits up to 1,000,000 calls and allow up to 20 custom objects, which leaves room for large and complex deployments.
- Connects to Salesforce, HubSpot, LinkedIn Sales Navigator, ZoomInfo, Slack and the major video meeting tools.
- Capterra reviewers are largely positive, with a reported sentiment split of about 90% positive.
Cons
- No public pricing, so every quote requires a sales conversation.
- Vendr reports that add-ons can raise contract value by 20 to 40%, and that adding seats mid-term can bring higher per-seat rates.
- Typical contracts are annual with 5 to 10 seat minimums and auto-renewal, which reduces flexibility for small teams.
- Capterra reviewers repeatedly mention technical glitches and errors.
- It is not a standalone CRM, so a separate system of record is still needed.
Not sold on either?
Frequently Asked Questions
Microsoft Dynamics 365 Sales scores higher on our AI Software criteria: 6.8/10 against 6.5/10 for Outreach. The largest gap is in Customization: 9/10 for Microsoft Dynamics 365 Sales and 7/10 for Outreach.
No, neither Microsoft Dynamics 365 Sales nor Outreach lists a free plan.
