Microsoft Dynamics 365 Sales vs Outplay: Complete Comparison (2026)
An in-depth comparison of Microsoft Dynamics 365 Sales and Outplay to help you choose the right tool for your business.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Outplay
6.8/10
Outplay is a multichannel sales engagement platform. Outbound sales teams use it to run email, phone, SMS, and LinkedIn sequences that sync with their CRM.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.8/10 |
| Integration | 9/10 | 7/10 |
| Analytics | 8/10 | 6/10 |
| Customization | 9/10 | 6/10 |
| Ease of Use | 4/10 | 8/10 |
| Support | 6/10 | 8/10 |
| Cost | 3/10 | 7/10 |
| Scalability | 9/10 | 6/10 |
| Security | 8/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $65/user/mo Sales Professional | $89/user/mo Growth |
| Estimated cost for 10 users | $650/mo Sales Professional | $1,390/mo Enterprise |
| Features | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | Not listed | |
| Contact Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Mobile Access | Not listed | |
Microsoft Dynamics 365 Sales vs Outplay cost by team size
Outplay costs less at 1 user; Microsoft Dynamics 365 Sales costs less from 5 users.
| Team size | Microsoft Dynamics 365 Sales | Outplay |
|---|---|---|
| 1 user | $65/moSales Professional | FreeFree Forever |
| 5 users | $325/moSales Professional | $695/moEnterprise |
| 10 users | $650/moSales Professional | $1,390/moEnterprise |
| 25 users | $1,625/moSales Professional | $3,475/moEnterprise |
| 50 users | $3,250/moSales Professional | $6,950/moEnterprise |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Lower estimated cost for 10 users: $650/mo vs $1,390/mo
- Higher Customization score (9/10 vs 6/10)
- Higher Scalability score (9/10 vs 6/10)
- Better fit for enterprise (9/10 vs 5/10)
Why choose Outplay
- Has a free plan (Microsoft Dynamics 365 Sales does not)
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (7/10 vs 3/10)
- Better fit for startups (8/10 vs 3/10)
- Better fit for small business (7/10 vs 3/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Outplay
Pros
- Sequences can mix email, phone, SMS, WhatsApp, video, chat, and LinkedIn steps in one flow.
- Published per-user prices are well below those of enterprise rivals such as Outreach, and there is a free plan.
- Reviewers on G2 and Capterra often praise its responsive customer support. G2 shows an average of 4.5 from 269 reviews.
- A 7-day Growth trial needs no credit card, and the account drops to the free plan afterwards without losing data.
- Reviewers say the interface is intuitive, especially for reps who have used other sales tools.
Cons
- It is not a full CRM. It has no native deal pipeline or ticketing and relies on an external CRM.
- Some users report occasional glitches and lag in displaying responses.
- Some users find reporting and native prospecting data limited.
- The power dialer and team permissions are only on the $139 Enterprise tier.
- Add-on prices and monthly billing rates are not published.
Not sold on either?
Frequently Asked Questions
Microsoft Dynamics 365 Sales and Outplay both score 6.8/10 on our AI Software criteria. The largest gap is in Cost: 3/10 for Microsoft Dynamics 365 Sales and 7/10 for Outplay.
Microsoft Dynamics 365 Sales costs less for 10 users: about $650/mo on its Sales Professional plan, against about $1,390/mo on its Enterprise plan for Outplay, billed monthly.
Outplay has a free plan; Microsoft Dynamics 365 Sales does not list one.
Outplay is the better fit for startups: we rate it 8/10 for them, against 3/10 for Microsoft Dynamics 365 Sales.
