Microsoft Dynamics 365 Sales vs Odoo Comparison
Compare Microsoft Dynamics 365 Sales vs Odoo features, pricing, and more.
Last updated: November 2026
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.2/10 |
| Customization | 9/10 | 9/10 |
| Analytics | 8/10 | 7/10 |
| Cost | 3/10 | 8/10 |
| Ease of Use | 4/10 | 5/10 |
| Integration | 9/10 | 8/10 |
| Scalability | 9/10 | 7/10 |
| Security | 8/10 | 7/10 |
| Support | 6/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $65/user/mo Sales Professional | €31/user/mo Standard |
| Estimated cost for 10 users | $650/mo Sales Professional | Free One App Free |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
Microsoft Dynamics 365 Sales vs Odoo cost by team size
| Team size | Microsoft Dynamics 365 Sales | Odoo |
|---|---|---|
| 1 user | $65/moSales Professional | FreeOne App Free |
| 5 users | $325/moSales Professional | FreeOne App Free |
| 10 users | $650/moSales Professional | FreeOne App Free |
| 25 users | $1,625/moSales Professional | FreeOne App Free |
| 50 users | $3,250/moSales Professional | FreeOne App Free |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Microsoft Dynamics 365 Sales
- Higher Scalability score (9/10 vs 7/10)
- Higher Analytics score (8/10 vs 7/10)
- Better fit for enterprise (9/10 vs 5/10)
Why choose Odoo
- Has a free plan (Microsoft Dynamics 365 Sales does not)
- Higher Cost score (8/10 vs 3/10)
- Higher Ease of Use score (5/10 vs 4/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 3/10)
Pros & Cons
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
Not sold on either?
Frequently Asked Questions
Odoo scores higher on our CRM criteria: 7.2/10 against 6.8/10 for Microsoft Dynamics 365 Sales. The largest gap is in Cost: 3/10 for Microsoft Dynamics 365 Sales and 8/10 for Odoo.
Odoo has a free plan; Microsoft Dynamics 365 Sales does not list one.
Odoo is the better fit for small business: we rate it 8/10 for them, against 3/10 for Microsoft Dynamics 365 Sales.
