Dolibarr ERP CRM vs SmartTask: Complete Comparison (2026)
An in-depth comparison of Dolibarr ERP CRM and SmartTask to help you choose the right tool for your business.
Last updated: November 2026
Dolibarr ERP CRM
6.2/10
Free, open-source modular ERP and CRM suite for small and mid-sized businesses, freelancers and associations, available self-hosted or via paid cloud hosts like DoliCloud.
SmartTask
6.7/10
SmartTask is a work management platform that combines projects, time tracking, a client portal and a sales CRM for agencies and client delivery teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.2/10 | 6.7/10 |
| Customization | 8/10 | 7/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 5/10 | 5/10 |
| Support | 4/10 | 8/10 |
| Ease of Use | 5/10 | 7/10 |
| Security | 6/10 | 5/10 |
| Cost | 9/10 | 9/10 |
| Scalability | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €14/user/mo DoliCloud Basic | $6/user/mo Premium |
| Estimated cost for 10 users | Free Self-hosted (open source) | Free Free Forever |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| More features | ||
| App integrations | Not listed | |
| Client collaboration | Not listed | |
| Collaboration tools | Not listed | |
| Dashboards | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Reporting | Not listed | |
| Scheduling | Not listed | |
| Task lists | Not listed | |
| Task management | Not listed | |
| Team messaging | Not listed | |
| Time tracking | Not listed | |
| Timeline view | Not listed | |
| Workflow automation | Not listed | |
| Whiteboards | Not listed | |
Dolibarr ERP CRM vs SmartTask cost by team size
| Team size | Dolibarr ERP CRM | SmartTask |
|---|---|---|
| 1 user | FreeSelf-hosted (open source) | FreeFree Forever |
| 5 users | FreeSelf-hosted (open source) | FreeFree Forever |
| 10 users | FreeSelf-hosted (open source) | FreeFree Forever |
| 25 users | FreeSelf-hosted (open source) | FreeFree Forever |
| 50 users | FreeSelf-hosted (open source) | FreeFree Forever |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Dolibarr ERP CRM
- Higher Customization score (8/10 vs 7/10)
- Higher Security score (6/10 vs 5/10)
- Better fit for freelancers (8/10 vs 6/10)
Why choose SmartTask
- Higher Support score (8/10 vs 4/10)
- Higher Ease of Use score (7/10 vs 5/10)
Pros & Cons
Dolibarr ERP CRM
Pros
- The core suite is free and open source, and self-hosting avoids vendor lock-in.
- CRM covers the full cycle from prospect and opportunity to proposal, order and invoice in one system.
- The modular design lets teams enable only the modules they need, and the Module Builder supports low-code customization.
- Official cloud hosting is inexpensive at 14 euros per user per month and includes daily backups and SSH and database access.
- A REST API with a Swagger explorer allows custom integrations.
Cons
- Reviewers describe the interface as dated and not very attractive.
- Support ratings are the weakest category on Capterra and GetApp, at about 3.7 out of 5.
- Configuration takes time, and third-party modules can break after core upgrades.
- There are few native connectors to popular SaaS tools and no native mobile app, so mobile use is through the browser.
- Defaults are EU-centric, and some English users report translation issues.
SmartTask
Pros
- The free plan has no cap on users, projects or guests, which is unusually generous for small teams.
- Paid plans are cheap at 6 and 11 USD per user per month on yearly billing.
- It combines project management, a sales CRM, a client portal and billable time tracking in one tool, so agencies need fewer separate apps.
- Reviewers on G2 and Capterra often praise how quickly new users learn it and how responsive support is.
Cons
- Capterra reviewers say the interface looks dated and the app can be slow to start.
- Reviewers report bugs and slowdowns, particularly in the mobile app.
- Timeline view, dashboards and time tracking require the Business plan.
- No whiteboard view and no two-way Google Calendar sync, according to reviewers.
- The vendor is very small, about 9 to 50 staff, which may concern larger buyers.
Not sold on either?
Frequently Asked Questions
SmartTask scores higher on our CRM criteria: 6.7/10 against 6.2/10 for Dolibarr ERP CRM. The largest gap is in Support: 4/10 for Dolibarr ERP CRM and 8/10 for SmartTask.
Yes, both Dolibarr ERP CRM and SmartTask have a free plan.
Dolibarr ERP CRM is the better fit for freelancers: we rate it 8/10 for them, against 6/10 for SmartTask.
