Bitrix24 vs SmartTask Comparison
Compare Bitrix24 vs SmartTask features, pricing, and more.
Last updated: November 2026
Bitrix24
6.8/10
All-in-one workspace that combines tasks and projects, CRM, chat and video calls, documents and HR tools, priced as a flat monthly fee per organization.
SmartTask
6.7/10
SmartTask is a work management platform that combines projects, time tracking, a client portal and a sales CRM for agencies and client delivery teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 6.7/10 |
| Customization | 8/10 | 7/10 |
| Analytics | 6/10 | 6/10 |
| Integration | 7/10 | 5/10 |
| Support | 5/10 | 8/10 |
| Ease of Use | 5/10 | 7/10 |
| Security | 7/10 | 5/10 |
| Cost | 8/10 | 9/10 |
| Scalability | 7/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $69/mo Basic | $6/user/mo Premium |
| Estimated cost for 10 users | $144/mo Standard | Free Free Forever |
| Features | ||
| Client collaboration | ||
| Docs | Not listed | |
| Gantt charts | ||
| Kanban boards | ||
| Knowledge base | Not listed | |
| Reporting | ||
| Scheduling | ||
| Task lists | ||
| Time tracking | ||
| Timeline view | ||
| Task management | ||
| Workflow automation | ||
| Team messaging | ||
| Collaboration tools | ||
| File sharing | ||
| App integrations | ||
| Dashboards | Not listed | |
| Whiteboards | Not listed | |
Bitrix24 vs SmartTask cost by team size
SmartTask costs less at every team size we checked.
| Team size | Bitrix24 | SmartTask |
|---|---|---|
| 1 user | $69/moBasic | FreeFree Forever |
| 5 users | $69/moBasic | FreeFree Forever |
| 10 users | $144/moStandard | FreeFree Forever |
| 25 users | $144/moStandard | FreeFree Forever |
| 50 users | $144/moStandard | FreeFree Forever |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Bitrix24
- Higher Integration score (7/10 vs 5/10)
- Higher Security score (7/10 vs 5/10)
- Better fit for mid-market (8/10 vs 5/10)
- Better fit for enterprise (7/10 vs 4/10)
Why choose SmartTask
- Lower estimated cost for 10 users: Free vs $144/mo
- Higher Support score (8/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for agencies (9/10 vs 7/10)
- Better fit for freelancers (6/10 vs 4/10)
Pros & Cons
Bitrix24
Pros
- Pricing is a flat fee per organization, so Professional covers 100 users for $199 a month billed annually, which reviewers single out for value.
- Task views include list, Kanban, Gantt, calendar and Scrum, plus task templates with subtasks and checklists.
- A full CRM, telephony, chat and video calls are built in, so sales and delivery teams can work on one platform.
- Collabs give clients and freelancers controlled access to project spaces.
Cons
- Reviewers often describe a crowded interface and a steep learning curve, and training is usually needed.
- Some users report slow loading, especially with large or complex workflows.
- Support gets mixed reviews, and some customers say issues can take days to resolve.
- Task time tracking, task automation and analytics require Professional or higher.
- Monthly billing costs about 40 percent more than annual billing on every paid plan.
SmartTask
Pros
- The free plan has no cap on users, projects or guests, which is unusually generous for small teams.
- Paid plans are cheap at 6 and 11 USD per user per month on yearly billing.
- It combines project management, a sales CRM, a client portal and billable time tracking in one tool, so agencies need fewer separate apps.
- Reviewers on G2 and Capterra often praise how quickly new users learn it and how responsive support is.
Cons
- Capterra reviewers say the interface looks dated and the app can be slow to start.
- Reviewers report bugs and slowdowns, particularly in the mobile app.
- Timeline view, dashboards and time tracking require the Business plan.
- No whiteboard view and no two-way Google Calendar sync, according to reviewers.
- The vendor is very small, about 9 to 50 staff, which may concern larger buyers.
Not sold on either?
Frequently Asked Questions
Bitrix24 scores higher on our CRM criteria: 6.8/10 against 6.7/10 for SmartTask. The largest gap is in Support: 5/10 for Bitrix24 and 8/10 for SmartTask.
SmartTask costs less for 10 users: free on its Free Forever plan, against about $144/mo on its Standard plan for Bitrix24, billed monthly.
Yes, both Bitrix24 and SmartTask have a free plan.
Bitrix24 is the better fit for enterprise: we rate it 7/10 for them, against 4/10 for SmartTask.
