Bitrix24 vs monday CRM Comparison
Compare Bitrix24 vs monday CRM features, pricing, and more.
Last updated: November 2026
Bitrix24
6.8/10
All-in-one workspace that combines tasks and projects, CRM, chat and video calls, documents and HR tools, priced as a flat monthly fee per organization.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.4/10 |
| Customization | 8/10 | 8/10 |
| Analytics | 6/10 | 7/10 |
| Integration | 7/10 | 8/10 |
| Support | 5/10 | 7/10 |
| Ease of Use | 5/10 | 8/10 |
| Security | 7/10 | 8/10 |
| Cost | 8/10 | 6/10 |
| Scalability | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $69/mo Basic | $18/user/mo Basic |
| Estimated cost for 10 users | $144/mo Standard | $180/mo Basic |
| Features | ||
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Team messaging | Not listed | |
| Scheduling | Not listed | |
| Docs | Not listed | |
| File sharing | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task lists | Not listed | |
| Gantt charts | Not listed | |
| Timeline view | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Kanban boards | Not listed | |
| Collaboration tools | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
Bitrix24 vs monday CRM cost by team size
Bitrix24 costs less from 5 users.
| Team size | Bitrix24 | monday CRM |
|---|---|---|
| 1 user | $69/moBasic | Contact for pricing |
| 5 users | $69/moBasic | $90/moBasic |
| 10 users | $144/moStandard | $180/moBasic |
| 25 users | $144/moStandard | $450/moBasic |
| 50 users | $144/moStandard | $900/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Bitrix24
- Has a free plan (monday CRM does not)
- Lower estimated cost for 10 users: $144/mo vs $180/mo
- Higher Cost score (8/10 vs 6/10)
Why choose monday CRM
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Support score (7/10 vs 5/10)
Pros & Cons
Bitrix24
Pros
- Pricing is a flat fee per organization, so Professional covers 100 users for $199 a month billed annually, which reviewers single out for value.
- Task views include list, Kanban, Gantt, calendar and Scrum, plus task templates with subtasks and checklists.
- A full CRM, telephony, chat and video calls are built in, so sales and delivery teams can work on one platform.
- Collabs give clients and freelancers controlled access to project spaces.
Cons
- Reviewers often describe a crowded interface and a steep learning curve, and training is usually needed.
- Some users report slow loading, especially with large or complex workflows.
- Support gets mixed reviews, and some customers say issues can take days to resolve.
- Task time tracking, task automation and analytics require Professional or higher.
- Monthly billing costs about 40 percent more than annual billing on every paid plan.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.8/10 for Bitrix24. The largest gap is in Ease of Use: 5/10 for Bitrix24 and 8/10 for monday CRM.
Bitrix24 costs less for 10 users: about $144/mo on its Standard plan, against about $180/mo on its Basic plan for monday CRM, billed monthly.
Bitrix24 has a free plan; monday CRM does not list one.
