Amazon Web Services (AWS) vs Microsoft Dynamics 365 Sales Comparison
Compare Amazon Web Services (AWS) vs Microsoft Dynamics 365 Sales features, pricing, and more.
Last updated: November 2026
Amazon Web Services (AWS)
7.6/10
Amazon's public cloud platform, with over 200 pay-as-you-go services for compute, storage, databases, networking and AI, used by startups through large enterprises and governments.
Microsoft Dynamics 365 Sales
6.8/10
Microsoft's sales CRM for managing leads, accounts and opportunities, with Microsoft 365 integration and Copilot AI agents in its higher tiers.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.6/10 | 6.8/10 |
| Integration | 10/10 | 9/10 |
| Analytics | 8/10 | 8/10 |
| Customization | 10/10 | 9/10 |
| Ease of Use | 4/10 | 4/10 |
| Support | 6/10 | 6/10 |
| Cost | 5/10 | 3/10 |
| Scalability | 10/10 | 9/10 |
| Security | 9/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | Contact for pricing | $65/user/mo Sales Professional |
| Estimated cost for 10 users | Free Free plan | $650/mo Sales Professional |
| Features | ||
| API and CLI | Not listed | |
| Managed Databases | Not listed | |
| Multiple Regions | Not listed | |
| Object Storage | Not listed | |
| Uptime SLA | Not listed | |
| Serverless Functions | Not listed | |
| Managed Kubernetes | Not listed | |
| VPS Hosting | Not listed | |
| Cloud Compute | Not listed | |
| Content Delivery Network | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
Which One Should You Choose?
Why choose Amazon Web Services (AWS)
- Has a free plan (Microsoft Dynamics 365 Sales does not)
- Lower estimated cost for 10 users: Free vs $650/mo
- Higher Cost score (5/10 vs 3/10)
- Higher Integration score (10/10 vs 9/10)
- Better fit for startups (8/10 vs 3/10)
Why choose Microsoft Dynamics 365 Sales
Our data shows no clear advantage over Amazon Web Services (AWS).
Pros & Cons
Amazon Web Services (AWS)
Pros
- The service catalogue is unusually broad, with over 200 services across 38 regions, so most infrastructure needs can be met on one platform.
- EC2 has a 99.99% region-level SLA with credits of up to 100%, and instances unavailable for more than six minutes in an hour are not billed for that hour.
- The free plan gives up to $200 in credits, and more than 30 always-free services let new teams experiment at low cost.
- Support scales from a $29 minimum up to dedicated Enterprise and Unified Operations tiers for mission-critical workloads.
- G2 rates it 4.4 across more than 17,000 reviews, and reviewers praise its scalability and global reach.
Cons
- Reviewers widely cite a steep learning curve across the console and services.
- Usage pricing is complex and can produce unexpected bills unless spend is monitored closely.
- Paid support is billed as a percentage of total AWS spend, so support costs rise with usage.
- A July 2025 billing console bug showed customers estimated charges in the billions, which hurt trust in its cost tooling.
Microsoft Dynamics 365 Sales
Pros
- Works natively with Microsoft 365 and the Dynamics 365 and Power Platform stack, which suits firms that already run on Microsoft.
- Deep customization and automation, which reviewers often name as a key strength.
- Copilot features and prebuilt AI agents are included from the Enterprise tier, and Premium bundles 1,000 Copilot Credits per user each month.
- Flexible licensing, including attach licenses for existing Dynamics 365 users and device licenses for shared machines.
Cons
- Steep learning curve, the most common complaint in G2 reviews (3.8/5 average from about 1,600 reviews).
- Setup and customization are complex for non-technical users and usually need an admin or partner.
- Advanced features and AI capacity cost extra, and Premium more than doubles the per-user price of Professional.
- The Professional tier has limited customization, which pushes many buyers to the $105 Enterprise tier.
