SmartSuite vs Toggl Comparison

Why choose SmartSuite

• Higher Customization score (9/10 vs 5/10)
• Higher Security score (9/10 vs 7/10)
• Better fit for enterprise (7/10 vs 5/10)
• Better fit for mid-market (8/10 vs 6/10)

Why choose Toggl

• Has a free plan (SmartSuite does not)
• Lower estimated cost for 10 users: Free vs $200/mo
• Higher Ease of Use score (9/10 vs 7/10)
• Better fit for freelancers (9/10 vs 3/10)
• Better fit for startups (7/10 vs 4/10)

SmartSuite

Pros

• The same records can be shown as grid, Kanban, Gantt, timeline, calendar, map and dashboard views without duplicating data.
• Its compliance coverage is unusually strong for the category, with ISO 27001, SOC 2 Type II, HIPAA and GDPR audits plus a choice of US or EU data residency.
• Read-only users, commenters and form submitters are free, which lowers the cost of involving stakeholders.
• It ships more than 200 templates and an AI solution builder to speed up setup.
• Reviewers describe the support team as responsive.

Cons

• Team, Professional and Enterprise carry 3-, 5- and 25-seat minimums, and there is no free plan.
• The Team plan allows only 5,000 records per solution, and automation runs plus API calls are hard-capped each month.
• SAML SSO and SCIM are available only on Enterprise and Signature plans.
• There is no team chat or whiteboard, and external access is limited to read-only shared views.
• Reviewers say complex workflows and large data imports take real setup effort, and there are no native desktop apps.

Toggl

Pros

• Timers are quick to start with one click, offline tracking syncs later, and a background timeline captures activity without screenshots.
• The free plan covers small teams, and paid features can be tried for 30 days.
• Premium adds profitability and labor cost reports, which help agencies see whether each project makes money.
• Integrations cover calendars, Slack, Trello, QuickBooks and Zapier, and there is a public REST API with webhooks.
• Toggl lists ISO 27001, SOC 2 Type II, GDPR and CCPA compliance.

Cons

• On monthly billing, Premium costs twice as much as Starter, and profitability reports and approvals are only on Premium.
• Support is by email and chat only, with no phone line, and some reviewers report slow responses.
• Workspace owners cannot enforce 2FA for all users, and reviewers find the role permissions confusing.
• There is no GPS tracking, shift scheduling or native payroll, and invoicing is limited.
• Reviewers say the mobile app is weaker than the web and desktop apps.