Freshsales vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of Freshsales and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
Freshsales
6.7/10
Freshworks' sales CRM, with Kanban pipelines, built-in chat, email and phone, and Freddy AI lead and deal scoring, aimed at small and mid-sized sales teams.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.7/10 | 7.1/10 |
| Scalability | 6/10 | 8/10 |
| Cost | 8/10 | 5/10 |
| Analytics | 6/10 | 7/10 |
| Customization | 6/10 | 9/10 |
| Ease of Use | 8/10 | 5/10 |
| Integration | 6/10 | 8/10 |
| Security | 7/10 | 9/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $11/user/mo Growth | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | $110/mo Growth | Contact for pricing |
| Features | ||
| Built-in Calling | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
Freshsales vs HaloPSA cost by team size
| Team size | Freshsales | HaloPSA |
|---|---|---|
| 1 user | $11/moGrowth | Contact for pricing |
| 5 users | $55/moGrowth | Contact for pricing |
| 10 users | $110/moGrowth | Contact for pricing |
| 25 users | $275/moGrowth | Contact for pricing |
| 50 users | $550/moGrowth | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Freshsales
- Higher Cost score (8/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 5/10)
- Better fit for startups (7/10 vs 4/10)
- Better fit for freelancers (4/10 vs 2/10)
Why choose HaloPSA
- Higher Customization score (9/10 vs 6/10)
- Higher Scalability score (8/10 vs 6/10)
- Better fit for enterprise (7/10 vs 4/10)
- Better fit for customer support teams (7/10 vs 4/10)
Pros & Cons
Freshsales
Pros
- Chat, email and phone are built in from the entry Growth plan, so small teams don't need a separate dialer or inbox tool.
- The annual per-user price of $9 on Growth and $39 on Pro is low next to most mainstream sales CRMs.
- Freddy AI contact scoring and deal insights on Pro help reps decide which leads and deals to work first.
- It links well with Freshdesk and Freshchat for companies already using Freshworks for support.
- The vendor publishes SOC 2 Type 2 and ISO certification materials.
Cons
- Sales sequences, custom reports, multiple pipelines and territory management all require Pro, which limits Growth.
- Sandbox, audit logs, field-level permissions and custom modules are Enterprise-only.
- Reviewers say reporting is shallow, especially email metrics, and customization is limited.
- Support quality is reported as uneven, and Trustpilot reviews of Freshworks cite billing, renewal and cancellation disputes.
- Phone credits, numbers and AI agent sessions cost extra beyond the seat price.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.7/10 for Freshsales. The largest gap is in Cost: 8/10 for Freshsales and 5/10 for HaloPSA.
No, neither Freshsales nor HaloPSA lists a free plan.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 4/10 for Freshsales.
