Frappe CRM vs SS&C Tier1: Complete Comparison (2026)
An in-depth comparison of Frappe CRM and SS&C Tier1 to help you choose the right tool for your business.
Last updated: November 2026
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
SS&C Tier1
6.2/10
SS&C Tier1 is a Salesforce-based modular CRM for sell-side capital markets teams and investment banks, covering client coverage, deal management, and compliance controls.
Feature-by-Feature Comparison
| Feature | F Frappe CRM | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.2/10 |
| Customization | 8/10 | 8/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 6/10 | 7/10 |
| Support | 5/10 | 6/10 |
| Ease of Use | 7/10 | 5/10 |
| Security | 6/10 | 8/10 |
| Cost | 10/10 | 3/10 |
| Scalability | 6/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $5/mo Frappe Cloud Sites | Contact for pricing |
| Estimated cost for 10 users | Free Self-host | Contact for pricing |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Lead Management | Not listed | |
| Sales Automation | Not listed | |
Frappe CRM vs SS&C Tier1 cost by team size
| Team size | Frappe CRM | SS&C Tier1 |
|---|---|---|
| 1 user | FreeSelf-host | Contact for pricing |
| 5 users | FreeSelf-host | Contact for pricing |
| 10 users | FreeSelf-host | Contact for pricing |
| 25 users | FreeSelf-host | Contact for pricing |
| 50 users | FreeSelf-host | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
FWhy choose Frappe CRM
- Has a free plan (SS&C Tier1 does not)
- Higher Cost score (10/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for small business (9/10 vs 1/10)
- Better fit for startups (8/10 vs 1/10)
Why choose SS&C Tier1
- Higher Security score (8/10 vs 6/10)
- Higher Scalability score (8/10 vs 6/10)
- Better fit for enterprise (9/10 vs 4/10)
Pros & Cons
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
SS&C Tier1
Pros
- Built for sell-side workflows such as research, trading, and sales coverage, and for investment banking deal management.
- Its security model separates private deal data from shared contacts, so markets and banking can work in one CRM while keeping compliance walls.
- Runs on Salesforce, so it inherits that platform's scale and ecosystem.
- Tier1 for Outlook brings CRM data and mass email into Outlook.
Cons
- No public pricing, and Salesforce licensing is likely needed in addition.
- Very few public user reviews are available for independent evaluation.
- A niche product that does not suit businesses outside capital markets and banking.
- No public information on built-in calling or marketing automation.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 6.2/10 for SS&C Tier1. The largest gap is in Cost: 10/10 for Frappe CRM and 3/10 for SS&C Tier1.
Frappe CRM has a free plan; SS&C Tier1 does not list one.
Frappe CRM is the better fit for small business: we rate it 9/10 for them, against 1/10 for SS&C Tier1.
