Bigin by Zoho CRM vs Frappe CRM Comparison
Compare Bigin by Zoho CRM vs Frappe CRM features, pricing, and more.
Last updated: November 2026
Bigin by Zoho CRM
6.8/10
Bigin is a pipeline-based CRM from Zoho for small and micro businesses that need affordable deal tracking, contact management and simple automation.
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Feature-by-Feature Comparison
| Feature | | F Frappe CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7/10 |
| Analytics | 5/10 | 5/10 |
| Cost | 9/10 | 10/10 |
| Customization | 4/10 | 8/10 |
| Ease of Use | 9/10 | 7/10 |
| Integration | 7/10 | 6/10 |
| Scalability | 4/10 | 6/10 |
| Security | 7/10 | 6/10 |
| Support | 7/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $9/user/mo Express | $5/mo Frappe Cloud Sites |
| Estimated cost for 10 users | $90/mo Express | Free Self-host |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
Bigin by Zoho CRM vs Frappe CRM cost by team size
Bigin by Zoho CRM and Frappe CRM cost the same at 1 user; Frappe CRM costs less from 5 users.
| Team size | Bigin by Zoho CRM | Frappe CRM |
|---|---|---|
| 1 user | FreeFree | FreeSelf-host |
| 5 users | $45/moExpress | FreeSelf-host |
| 10 users | $90/moExpress | FreeSelf-host |
| 25 users | $225/moExpress | FreeSelf-host |
| 50 users | $450/moExpress | FreeSelf-host |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Bigin by Zoho CRM
- Higher Ease of Use score (9/10 vs 7/10)
- Higher Support score (7/10 vs 5/10)
- Better fit for freelancers (8/10 vs 4/10)
FWhy choose Frappe CRM
- Lower estimated cost for 10 users: Free vs $90/mo
- Higher Customization score (8/10 vs 4/10)
- Higher Scalability score (6/10 vs 4/10)
- Better fit for mid-market (6/10 vs 4/10)
- Better fit for enterprise (4/10 vs 2/10)
Pros & Cons
Bigin by Zoho CRM
Pros
- Paid plans start at $7 per user per month on annual billing, below HubSpot and Salesforce according to reviewers.
- Small teams can set it up quickly. Zoho cites a 30-minute guided setup, and a PeerSpot reviewer was operational within about two weeks.
- The free plan includes built-in calling, mobile apps and web forms.
- It connects natively to the Zoho suite, and paying customers can upgrade to Zoho CRM.
- Security features include SSO, MFA, audit logs and HIPAA-related controls.
Cons
- Reviewers often cite limited customisation of fields, workflows and reports.
- Marketing tools are basic, and WhatsApp messaging requires buying credits.
- Some users find the mobile interface weak.
- PeerSpot reviewers found the slab-based pricing and limits confusing.
- It has no built-in support ticketing.
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 6.8/10 for Bigin by Zoho CRM. The largest gap is in Customization: 4/10 for Bigin by Zoho CRM and 8/10 for Frappe CRM.
Frappe CRM costs less for 10 users: free on its Self-host plan, against about $90/mo on its Express plan for Bigin by Zoho CRM, billed monthly.
Yes, both Bigin by Zoho CRM and Frappe CRM have a free plan.
Bigin by Zoho CRM is the better fit for freelancers: we rate it 8/10 for them, against 4/10 for Frappe CRM.
