Frappe CRM vs Haufe X360: Complete Comparison (2026)
An in-depth comparison of Frappe CRM and Haufe X360 to help you choose the right tool for your business.
Last updated: November 2026
F
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
Haufe X360
6/10
Cloud ERP built on Acumatica, with an optional CRM module, for German-speaking small and mid-sized service, trade and manufacturing firms.
Feature-by-Feature Comparison
| Feature | F Frappe CRM | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 10/10 | 3/10 |
| Customization | 8/10 | 7/10 |
| Ease of Use | 7/10 | 5/10 |
| Integration | 6/10 | 7/10 |
| Scalability | 6/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $5/mo Frappe Cloud Sites | €49/user/mo Services example 1 (order and purchasing, document management) |
| Estimated cost for 10 users | Free Self-host | €490/mo Services example 1 (order and purchasing, document management) |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Sales Automation | Not listed | |
Frappe CRM vs Haufe X360 cost by team size
| Team size | Frappe CRM | Haufe X360 |
|---|---|---|
| 1 user | FreeSelf-host | €49/moServices example 1 (order and purchasing, document management) |
| 5 users | FreeSelf-host | €245/moServices example 1 (order and purchasing, document management) |
| 10 users | FreeSelf-host | €490/moServices example 1 (order and purchasing, document management) |
| 25 users | FreeSelf-host | €1,225/moServices example 1 (order and purchasing, document management) |
| 50 users | FreeSelf-host | €2,450/moServices example 1 (order and purchasing, document management) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
FWhy choose Frappe CRM
- Has a free plan (Haufe X360 does not)
- Higher Cost score (10/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for startups (8/10 vs 2/10)
- Better fit for small business (9/10 vs 5/10)
Why choose Haufe X360
- Higher Analytics score (7/10 vs 5/10)
- Higher Support score (7/10 vs 5/10)
- Better fit for manufacturing (7/10 vs 4/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
Haufe X360
Pros
- CRM, finance, inventory, service and production run in one cloud system, so sales staff can see orders and accounting data without a separate integration.
- Modular per-user licensing means companies book only the modules each user needs.
- OMR reviewers rate support highly, with a 96 percent support score, and mention regular training.
- Reviewers mention an open API with REST and SOAP endpoints, plus links to Power BI and Microsoft Office.
- Hosted on servers in Germany and the EU, which helps German companies with data protection requirements.
Cons
- The 449 euro monthly minimum, plus partner implementation and training fees, makes it expensive for small firms.
- Reviewers report a steep learning curve and a complex interface for users coming from simpler tools.
- Reviewers describe the licensing as unclear and say custom fields cannot be added everywhere.
- There is no free trial, and the product is mainly available in German.
- Some users report long loading times and limited DATEV functionality.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 6/10 for Haufe X360. The largest gap is in Cost: 10/10 for Frappe CRM and 3/10 for Haufe X360.
Frappe CRM has a free plan; Haufe X360 does not list one.
Frappe CRM is the better fit for startups: we rate it 8/10 for them, against 2/10 for Haufe X360.
