Fibery vs SmartSuite Comparison

Why choose Fibery

• Has a free plan (SmartSuite does not)
• Higher Cost score (7/10 vs 6/10)
• Better fit for startups (9/10 vs 4/10)
• Includes Whiteboards, which SmartSuite lacks

Why choose SmartSuite

• Higher Ease of Use score (7/10 vs 5/10)
• Higher Security score (9/10 vs 7/10)
• Better fit for enterprise (7/10 vs 5/10)

Fibery

Pros

• Users define their own databases and relations, so a single workspace can replace separate tools for feedback, roadmaps, and wikis.
• Observers and guests are free on every plan, so stakeholders can view and comment without adding paid seats.
• Nine view types, including Gantt with dependencies, Timeline, Calendar, and Map, are built in.
• Reviewers on G2 and Capterra describe support as responsive and hands-on, including help with complex setups.
• Every plan includes AI features and an MCP server, and the vendor says customer data is not used to train AI models.

Cons

• Reviewers most often complain about the steep learning curve, especially for non-technical teammates.
• Teams must model their processes before tracking feels natural, which adds setup overhead.
• Reviewers describe dashboards and charts as less polished than in dedicated tools, and portfolio resource planning is limited.
• SSO and SCIM are available only on Enterprise, which requires at least 25 paid seats.
• Fibery does not list native time tracking or team chat on its features page.

SmartSuite

Pros

• The same records can be shown as grid, Kanban, Gantt, timeline, calendar, map and dashboard views without duplicating data.
• Its compliance coverage is unusually strong for the category, with ISO 27001, SOC 2 Type II, HIPAA and GDPR audits plus a choice of US or EU data residency.
• Read-only users, commenters and form submitters are free, which lowers the cost of involving stakeholders.
• It ships more than 200 templates and an AI solution builder to speed up setup.
• Reviewers describe the support team as responsive.

Cons

• Team, Professional and Enterprise carry 3-, 5- and 25-seat minimums, and there is no free plan.
• The Team plan allows only 5,000 records per solution, and automation runs plus API calls are hard-capped each month.
• SAML SSO and SCIM are available only on Enterprise and Signature plans.
• There is no team chat or whiteboard, and external access is limited to read-only shared views.
• Reviewers say complex workflows and large data imports take real setup effort, and there are no native desktop apps.