EspoCRM vs Twenty: Complete Comparison (2026)
An in-depth comparison of EspoCRM and Twenty to help you choose the right tool for your business.
Last updated: November 2026
EspoCRM
6.9/10
Open-source CRM for small and mid-sized businesses that can be self-hosted free or bought as a per-user cloud subscription.
Twenty
6.7/10
Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.7/10 |
| Analytics | 6/10 | 4/10 |
| Cost | 9/10 | 8/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 6/10 | 7/10 |
| Integration | 6/10 | 6/10 |
| Scalability | 6/10 | 5/10 |
| Security | 6/10 | 6/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €13/user/mo Basic | $9/user/mo Pro |
| Estimated cost for 10 users | Free Open Source (self-hosted) | Free Self-hosted (open source) |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
EspoCRM vs Twenty cost by team size
| Team size | EspoCRM | Twenty |
|---|---|---|
| 1 user | FreeOpen Source (self-hosted) | FreeSelf-hosted (open source) |
| 5 users | FreeOpen Source (self-hosted) | FreeSelf-hosted (open source) |
| 10 users | FreeOpen Source (self-hosted) | FreeSelf-hosted (open source) |
| 25 users | FreeOpen Source (self-hosted) | FreeSelf-hosted (open source) |
| 50 users | FreeOpen Source (self-hosted) | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EspoCRM
- Higher Analytics score (6/10 vs 4/10)
- Higher Cost score (9/10 vs 8/10)
- Better fit for small business (9/10 vs 7/10)
Why choose Twenty
- Higher Ease of Use score (7/10 vs 6/10)
- Better fit for developers (8/10 vs 6/10)
Pros & Cons
EspoCRM
Pros
- The Entity Manager lets administrators add custom entities, fields and relationships without writing code.
- Every cloud plan includes all official extensions at no extra cost, among them the Sales Pack, VoIP, Google, Outlook and Mailchimp.
- The free, self-hostable open-source core keeps costs very low for small teams.
- You own your database and files and can request copies, which limits lock-in.
- Hosting in Germany is available for teams that need GDPR-friendly data residency.
Cons
- Reviewers say the initial setup of entities, roles and automations takes time and some technical skill.
- G2 reviewers point to a steep learning curve and limited documentation.
- A few reviewers reported slower performance with large datasets.
- Cloud support runs only 12 hours a day, 5 days a week, and the vendor team is very small.
- Self-hosted users must pay for reporting and BPM through the Advanced Pack.
Twenty
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Not sold on either?
Frequently Asked Questions
EspoCRM scores higher on our CRM criteria: 6.9/10 against 6.7/10 for Twenty. The largest gap is in Analytics: 6/10 for EspoCRM and 4/10 for Twenty.
Yes, both EspoCRM and Twenty have a free plan.
Twenty is the better fit for developers: we rate it 8/10 for them, against 6/10 for EspoCRM.
