monday CRM vs Twenty Comparison

Why choose monday CRM

• Higher Analytics score (7/10 vs 4/10)
• Higher Integration score (8/10 vs 6/10)
• Better fit for sales teams (8/10 vs 6/10)
• Better fit for enterprise (6/10 vs 4/10)
• Includes Mobile Access, which Twenty lacks

Why choose Twenty

• Has a free plan (monday CRM does not)
• Lower estimated cost for 10 users: Free vs $180/mo
• Higher Cost score (8/10 vs 6/10)
• Higher Customization score (9/10 vs 8/10)
• Better fit for startups (9/10 vs 6/10)

monday CRM

Pros

• Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
• Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
• Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
• Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.

Cons

• Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
• Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
• G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
• Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).

Twenty

Pros

• Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
• The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
• REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
• At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
• Google and Microsoft email and calendar sync is built in.

Cons

• There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
• Reporting and forecasting are basic compared with Salesforce, according to reviewers.
• The integration ecosystem is small, so some connections need custom API work or Zapier.
• Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
• SSO, audit logs and fine-grained roles require the 39 USD Organization plan.