EGroupware vs Pipeline CRM: Complete Comparison (2026)
An in-depth comparison of EGroupware and Pipeline CRM to help you choose the right tool for your business.
Last updated: November 2026
EGroupware
5.6/10
EGroupware is an open-source groupware suite from Germany. It combines CRM address books, calendars, a helpdesk tracker, projects and file sharing for organisations that care about data sovereignty.
Pipeline CRM
6.4/10
Pipeline CRM is a sales pipeline CRM for small and mid-sized sales teams, covering deal tracking, email sync, automations, field sales mapping and optional calling.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.6/10 | 6.4/10 |
| Customization | 6/10 | 7/10 |
| Analytics | 3/10 | 7/10 |
| Integration | 5/10 | 5/10 |
| Support | 5/10 | 8/10 |
| Ease of Use | 4/10 | 8/10 |
| Security | 7/10 | 5/10 |
| Cost | 8/10 | 6/10 |
| Scalability | 6/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €22/mo eCloud NGO | $29/user/mo Start |
| Estimated cost for 10 users | Free Community Edition (on-premises) | $290/mo Start |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Mobile Access | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
EGroupware vs Pipeline CRM cost by team size
| Team size | EGroupware | Pipeline CRM |
|---|---|---|
| 1 user | FreeCommunity Edition (on-premises) | $29/moStart |
| 5 users | FreeCommunity Edition (on-premises) | $145/moStart |
| 10 users | FreeCommunity Edition (on-premises) | $290/moStart |
| 25 users | FreeCommunity Edition (on-premises) | $725/moStart |
| 50 users | FreeCommunity Edition (on-premises) | $1,450/moStart |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EGroupware
- Has a free plan (Pipeline CRM does not)
- Higher Security score (7/10 vs 5/10)
- Higher Cost score (8/10 vs 6/10)
Why choose Pipeline CRM
- Higher Analytics score (7/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 4/10)
- Better fit for sales teams (9/10 vs 3/10)
- Better fit for small business (9/10 vs 7/10)
Pros & Cons
EGroupware
Pros
- A free open-source Community Edition allows unlimited users when you host it yourself.
- Cloud hosting in German data centres, with a GDPR focus, suits EU organisations that care about data sovereignty.
- CRM address books, calendars, a helpdesk tracker, projects and files come in one suite.
- The base cloud fee is low, at 3.65 EUR per user per month, and there are discounted NGO and school plans.
- Built-in links to Collabora, Jitsi, BigBlueButton and Placetel telephony.
Cons
- The CRM is basic, with no evident sales pipeline or marketing automation.
- Reviewers describe the interface as dated and the mobile experience as awkward.
- Support is billed by the hour, and Community Edition support costs 350 EUR per hour.
- Pricing is complex, with fair-use fees, concurrent-user minimums and 12-month terms on on-premises plans.
- There are very few user reviews on G2 and Capterra.
Pipeline CRM
Pros
- Reviewers consistently say non-technical reps and new hires can learn it quickly.
- Customer support is US-based, with live chat on every tier, and reviewers often call it responsive.
- Grow bundles drip campaigns, eSign and project management, which other CRMs often sell separately.
- Map views and route planning help field sales reps.
- Calling is pay-as-you-go at 2.5 to 3 cents per minute, with no per-user phone fee.
- The 14-day trial includes the full Grow feature set and needs no credit card.
Cons
- The integration catalog and user community are smaller than those of larger CRMs.
- Start is tightly capped at 1 pipeline, 250 active deals, 1 automation and 5 exports per user.
- Email templates, bulk email and drip campaigns are only available from the Grow plan, at $49 to $59 per user.
- Some reviewers say it lacks advanced features and that navigation can feel clunky.
- Integrations beyond the native ones may need the paid Pipeline Connect add-on.
Not sold on either?
Frequently Asked Questions
Pipeline CRM scores higher on our CRM criteria: 6.4/10 against 5.6/10 for EGroupware. The largest gap is in Analytics: 3/10 for EGroupware and 7/10 for Pipeline CRM.
EGroupware has a free plan; Pipeline CRM does not list one.
Pipeline CRM is the better fit for sales teams: we rate it 9/10 for them, against 3/10 for EGroupware.
