Default vs Qualified (2026): Pricing, Features & Verdict
Qualified is our pick, scoring 6.5/10 against 6.3/10 for Default on our AI Software criteria. Its biggest advantage: higher Analytics score (7/10 vs 5/10). Neither Default nor Qualified lists a free plan.
Last updated: November 2026
Default
6.3/10
Default is a go-to-market platform that combines AI-built workflows, data enrichment, inbound lead routing and meeting scheduling for B2B revenue teams.
Qualified
6.5/10
Qualified sells Piper, an AI SDR agent. Piper talks with B2B website visitors and inbound leads over chat, voice, video and email, qualifies them, and books sales meetings.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.5/10 |
| Integration | 8/10 | 8/10 |
| Analytics | 5/10 | 7/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 6/10 | 6/10 |
| Support | 7/10 | 9/10 |
| Cost | 3/10 | 2/10 |
| Scalability | 7/10 | 8/10 |
| Security | 7/10 | 7/10 |
| Output Quality | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| AI Agents | ||
| API Access | ||
| Enterprise Controls | ||
| Workflow Automation | ||
| Chatbots | Not listed | |
| Text Generation | Not listed | |
| Voice and Audio | Not listed | |
Who Default and Qualified suit
Default fits mid-market better; Qualified fits enterprise better.
| Audience | Default | Qualified |
|---|---|---|
| Enterprise | 6/10An Enterprise tier exists, though one review says Chili Piper handles the most complex enterprise routing better. | 8/10The Enterprise and Ultimate tiers support up to 5M web sessions a month, SAML SSO and a Salesforce sandbox. |
| Mid-Market | 8/10Platform pricing and inbound routing features target growing B2B revenue teams with RevOps staff. | 6/10It fits mid-market firms that run Salesforce, but reviewers say the total cost is high for this segment. |
| Marketing Teams | 7/10Forms, enrichment and visitor de-anonymization support inbound demand capture. | 8/10Demand generation teams use it to turn website traffic and nurture leads into pipeline. |
| Small Business | 3/10Reviewers say the 12,000 USD yearly fee plus seats is expensive for small teams. | 2/10Prices are quote-only, with estimates around 68,000 USD a year, and the product depends heavily on Salesforce. |
| SaaS Companies | 8/10Default routes leads using product signup events and serves B2B revenue teams, which fits SaaS go-to-market. | 8/10Named customers include Asana, Box, Brex and Lattice, and there is a dedicated solution for converting product-led free trials. |
| Sales Teams | 9/10The product is built around routing leads to reps and booking meetings with them. | 9/10Piper is built to do inbound SDR work: it qualifies visitors and books meetings for reps. |
| Freelancers | 1/10A 12,000 USD yearly platform fee before seats rules out solo users. | Not rated |
| Operations Teams | 6/10Every workflow run is logged, so RevOps teams can audit each routing decision. | Not rated |
| Startups | 5/10Fast-growing startups use it, but the 12,000 USD per year minimum is steep for early-stage teams. | Not rated |
Which One Should You Choose?
Why choose Default
- Higher Customization score (7/10 vs 6/10)
- Higher Cost score (3/10 vs 2/10)
- Better fit for mid-market (8/10 vs 6/10)
Why choose Qualified
- Higher Analytics score (7/10 vs 5/10)
- Higher Support score (9/10 vs 7/10)
- Better fit for enterprise (8/10 vs 6/10)
Pros & Cons
Default
Pros
- Combines forms, enrichment, routing and scheduling, which reviewers say would otherwise take several separate tools.
- Publishes its prices, unlike several routing competitors.
- Logs every workflow run, so RevOps can audit why each routing decision was made.
- Exposes an MCP server so external AI agents can trigger workflows and enrichment jobs.
- Broad integrations, including Salesforce, HubSpot, Snowflake, BigQuery and Gong.
- Included credits and workflow runs roll over month to month through the annual term.
Cons
- A 12,000 USD yearly platform fee before seats makes it expensive for small teams.
- Reviewers say complex routing rules have a learning curve and take effort to maintain.
- Some users find the logs hard to use when working out why a lead was misrouted.
- Credit-based enrichment and de-anonymization at 3 credits per visitor can add up on high-traffic sites.
- Built inbound-first, so outbound prospecting relies mainly on first-party signals.
Qualified
Pros
- Salesforce integration goes deep: Piper reads and writes CRM data, routes by territory and syncs transcripts. Qualified also ranks first on the Salesforce AppExchange.
- One agent covers website chat, voice, video and email follow-up, so inbound leads are engaged at every stage from first visit to booked meeting.
- Customer ratings are very high. G2 shows about 4.9 out of 5 from more than 1,500 reviews, and reviewers often praise the customer success team.
- Plan limits are published: web sessions and email contacts are listed for each tier, so buyers can size a plan before talking to sales.
- Security basics are documented: annual SOC 2 Type II audits, AES-256 encryption at rest, annual third-party penetration tests, and SAML SSO with Okta, Azure and OneLogin.
Cons
- No prices are published. Third-party estimates put Premier around 68,000 USD a year at list price, which rules out most small businesses.
- It covers inbound only: there is no dialer, LinkedIn automation or outbound sequencing, so outbound needs separate tools.
- Reviewers say first-time setup of routing, qualification criteria and field mappings is complex, and the admin interface takes time to learn.
- Data is stored only in AWS US-East, and the vendor says it offers no EU storage option.
- Since the Salesforce acquisition, reviewers report that support for non-Salesforce CRMs gets less emphasis, which is a risk for HubSpot-centric teams.
Not sold on either?
Frequently Asked Questions
Qualified scores higher on our AI Software criteria: 6.5/10 against 6.3/10 for Default. The largest gap is in Analytics: 5/10 for Default and 7/10 for Qualified.
No, neither Default nor Qualified lists a free plan.
Qualified is the better fit for enterprise: we rate it 8/10 for them, against 6/10 for Default.
