Qualified vs Tidio (Lyro AI) (2026): Pricing, Features & Verdict
Tidio (Lyro AI) is our pick, scoring 6.6/10 against 6.5/10 for Qualified on our AI Software criteria. Its biggest advantage: higher Cost score (6/10 vs 2/10). Only Tidio (Lyro AI) has a free plan.
Last updated: November 2026
Qualified
6.5/10
Qualified sells Piper, an AI SDR agent. Piper talks with B2B website visitors and inbound leads over chat, voice, video and email, qualifies them, and books sales meetings.
Tidio (Lyro AI)
6.6/10
Tidio is a customer service platform that combines live chat, a help desk, no-code Flows automation, and the Lyro AI agent, aimed at small and mid-sized ecommerce businesses.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.5/10 | 6.6/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 7/10 | 6/10 |
| Customization | 6/10 | 6/10 |
| Ease of Use | 6/10 | 8/10 |
| Support | 9/10 | 6/10 |
| Cost | 2/10 | 6/10 |
| Scalability | 8/10 | 6/10 |
| Security | 7/10 | 6/10 |
| Output Quality | 8/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $29/mo Starter |
| Estimated cost for 10 users | Contact for pricing | Free Free |
| Features | ||
| AI Agents | ||
| API Access | ||
| Chatbots | ||
| Enterprise Controls | ||
| Text Generation | ||
| Workflow Automation | ||
| Knowledge Base Search | Not listed | |
| Voice and Audio | Not listed | |
Qualified vs Tidio (Lyro AI) cost by team size
| Team size | Qualified | Tidio (Lyro AI) |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | FreeFree |
| 10 users | Contact for pricing | FreeFree |
| 25 users | Contact for pricing | $300/moPlus |
| 50 users | Contact for pricing | $300/moPlus |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Who Qualified and Tidio (Lyro AI) suit
Qualified fits sales teams, enterprise and marketing teams better; Tidio (Lyro AI) fits small business better.
| Audience | Qualified | Tidio (Lyro AI) |
|---|---|---|
| Small Business | 2/10Prices are quote-only, with estimates around 68,000 USD a year, and the product depends heavily on Salesforce. | 9/10The free plan, low entry prices, and easy setup are aimed at small online stores. |
| Sales Teams | 9/10Piper is built to do inbound SDR work: it qualifies visitors and books meetings for reps. | 5/10Flows and Lyro Actions can capture leads and book meetings, but the product is built for support. |
| Enterprise | 8/10The Enterprise and Ultimate tiers support up to 5M web sessions a month, SAML SSO and a Salesforce sandbox. | 5/10SSO and compliance features exist only on the custom-priced Premium plan. |
| Marketing Teams | 8/10Demand generation teams use it to turn website traffic and nurture leads into pipeline. | 5/10Flows handles lead capture, and it integrates with Klaviyo and HubSpot. |
| Mid-Market | 6/10It fits mid-market firms that run Salesforce, but reviewers say the total cost is high for this segment. | 6/10The Plus tier adds departments and custom limits, but usage-based costs climb quickly. |
| Customer Support Teams | Not rated | 9/10It offers a live chat and help desk inbox with the Lyro AI agent and Flows automation. |
| Developers | Not rated | 4/10Smart Actions and MCP let Lyro call your own APIs. |
| E-commerce | Not rated | 9/10It integrates deeply with Shopify through product cards and recommendations, and Lyro can check orders and start returns. |
| SaaS Companies | 8/10Named customers include Asana, Box, Brex and Lattice, and there is a dedicated solution for converting product-led free trials. | Not rated |
| Startups | Not rated | 8/10The free tier and 7-day trials let early teams start with no upfront cost. |
Which One Should You Choose?
Why choose Qualified
- Higher Support score (9/10 vs 6/10)
- Higher Scalability score (8/10 vs 6/10)
- Better fit for sales teams (9/10 vs 5/10)
- Better fit for marketing teams (8/10 vs 5/10)
Why choose Tidio (Lyro AI)
- Has a free plan (Qualified does not)
- Higher Cost score (6/10 vs 2/10)
- Higher Ease of Use score (8/10 vs 6/10)
- Better fit for small business (9/10 vs 2/10)
Pros & Cons
Qualified
Pros
- Salesforce integration goes deep: Piper reads and writes CRM data, routes by territory and syncs transcripts. Qualified also ranks first on the Salesforce AppExchange.
- One agent covers website chat, voice, video and email follow-up, so inbound leads are engaged at every stage from first visit to booked meeting.
- Customer ratings are very high. G2 shows about 4.9 out of 5 from more than 1,500 reviews, and reviewers often praise the customer success team.
- Plan limits are published: web sessions and email contacts are listed for each tier, so buyers can size a plan before talking to sales.
- Security basics are documented: annual SOC 2 Type II audits, AES-256 encryption at rest, annual third-party penetration tests, and SAML SSO with Okta, Azure and OneLogin.
Cons
- No prices are published. Third-party estimates put Premier around 68,000 USD a year at list price, which rules out most small businesses.
- It covers inbound only: there is no dialer, LinkedIn automation or outbound sequencing, so outbound needs separate tools.
- Reviewers say first-time setup of routing, qualification criteria and field mappings is complex, and the admin interface takes time to learn.
- Data is stored only in AWS US-East, and the vendor says it offers no EU storage option.
- Since the Salesforce acquisition, reviewers report that support for non-Salesforce CRMs gets less emphasis, which is a risk for HubSpot-centric teams.
Tidio (Lyro AI)
Pros
- The free plan and 7-day trials need no credit card, so small stores can test Lyro on real traffic.
- The Shopify integration lets agents send product cards and lets Lyro recommend items from the store's inventory.
- Lyro learns from website URLs, PDFs, CSVs, and Zendesk articles and answers in 12 languages.
- Smart Actions and MCP support let Lyro check orders or start returns through your own APIs.
Cons
- Three usage meters plus paid add-ons make monthly bills hard to predict.
- Users on Trustpilot report billing problems, including auto-upgrades and difficulty getting refunds.
- According to reviewers, Lyro can get stuck on complex questions that its sources do not cover.
- SSO and Lyro Connect for existing help desks are available only on the top tiers.
Not sold on either?
Frequently Asked Questions
Tidio (Lyro AI) scores higher on our AI Software criteria: 6.6/10 against 6.5/10 for Qualified. The largest gap is in Cost: 2/10 for Qualified and 6/10 for Tidio (Lyro AI).
Tidio (Lyro AI) has a free plan; Qualified does not list one.
Tidio (Lyro AI) is the better fit for small business: we rate it 9/10 for them, against 2/10 for Qualified.
