Copper CRM vs EspoCRM: Complete Comparison (2026)
An in-depth comparison of Copper CRM and EspoCRM to help you choose the right tool for your business.
Last updated: November 2026
Copper CRM
6/10
CRM built around Google Workspace that lets small and mid-sized sales teams manage contacts, pipelines and deals from inside Gmail and Google apps.
EspoCRM
6.9/10
Open-source CRM for small and mid-sized businesses that can be self-hosted free or bought as a per-user cloud subscription.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6/10 | 6.9/10 |
| Customization | 5/10 | 9/10 |
| Scalability | 4/10 | 6/10 |
| Support | 7/10 | 5/10 |
| Analytics | 5/10 | 6/10 |
| Cost | 5/10 | 9/10 |
| Ease of Use | 8/10 | 6/10 |
| Integration | 7/10 | 6/10 |
| Security | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $29/user/mo Basic | €13/user/mo Basic |
| Estimated cost for 10 users | $290/mo Basic | Free Open Source (self-hosted) |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
Copper CRM vs EspoCRM cost by team size
| Team size | Copper CRM | EspoCRM |
|---|---|---|
| 1 user | $29/moBasic | FreeOpen Source (self-hosted) |
| 5 users | $145/moBasic | FreeOpen Source (self-hosted) |
| 10 users | $290/moBasic | FreeOpen Source (self-hosted) |
| 25 users | $725/moBasic | FreeOpen Source (self-hosted) |
| 50 users | $1,450/moBasic | FreeOpen Source (self-hosted) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Copper CRM
- Higher Support score (7/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 6/10)
Why choose EspoCRM
- Has a free plan (Copper CRM does not)
- Higher Customization score (9/10 vs 5/10)
- Higher Cost score (9/10 vs 5/10)
- Better fit for enterprise (4/10 vs 2/10)
- Better fit for mid-market (6/10 vs 4/10)
Pros & Cons
Copper CRM
Pros
- Copper runs inside Gmail through a Chrome extension, which reviewers rate among the strongest Google Workspace integrations of any CRM.
- Onboarding is quick. Capterra reviewers report being up and running within about a day.
- Reviewers praise support, including training calls with real people. Eligible annual Professional and Business accounts get personal onboarding and premium support.
- iOS and Android apps, plus AI tools that draft and rewrite emails, are listed on the pricing page.
Cons
- Features are tightly gated. Workflow automation, bulk email, reporting and integrations require Professional at $59 or more per seat, and custom reports require Business.
- Reviewers say teams outgrow its automation and reporting at around 15 to 20 users.
- Calling is not built in. Teams need JustCall or RingCentral, and some users report activity-logging problems with Google Voice.
- Capterra reviewers report automatic renewals with no refunds, plus occasional glitches in the Chrome extension and filters.
- It is a poor fit for teams on Outlook or Office 365.
EspoCRM
Pros
- The Entity Manager lets administrators add custom entities, fields and relationships without writing code.
- Every cloud plan includes all official extensions at no extra cost, among them the Sales Pack, VoIP, Google, Outlook and Mailchimp.
- The free, self-hostable open-source core keeps costs very low for small teams.
- You own your database and files and can request copies, which limits lock-in.
- Hosting in Germany is available for teams that need GDPR-friendly data residency.
Cons
- Reviewers say the initial setup of entities, roles and automations takes time and some technical skill.
- G2 reviewers point to a steep learning curve and limited documentation.
- A few reviewers reported slower performance with large datasets.
- Cloud support runs only 12 hours a day, 5 days a week, and the vendor team is very small.
- Self-hosted users must pay for reporting and BPM through the Advanced Pack.
Not sold on either?
Frequently Asked Questions
EspoCRM scores higher on our CRM criteria: 6.9/10 against 6/10 for Copper CRM. The largest gap is in Cost: 5/10 for Copper CRM and 9/10 for EspoCRM.
EspoCRM has a free plan; Copper CRM does not list one.
EspoCRM is the better fit for enterprise: we rate it 4/10 for them, against 2/10 for Copper CRM.
EspoCRM has Built-in Calling, which Copper CRM lacks.
