CloudTalk vs OroCRM: Complete Comparison (2026)
An in-depth comparison of CloudTalk and OroCRM to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
OroCRM
6/10
Open source CRM built on OroPlatform and Symfony. It manages leads, opportunities, accounts, cases and campaigns for mid-size and large businesses that need deep customization.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 6/10 | 5/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 8/10 | 4/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 7/10 | 7/10 |
| Security | 6/10 | 6/10 |
| Support | 6/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €34/user/mo Starter | $116/user/mo Enterprise Edition |
| Estimated cost for 10 users | €340/mo Starter | Free Community Edition |
| Features | ||
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
CloudTalk vs OroCRM cost by team size
| Team size | CloudTalk | OroCRM |
|---|---|---|
| 1 user | €34/moStarter | FreeCommunity Edition |
| 5 users | €170/moStarter | FreeCommunity Edition |
| 10 users | €340/moStarter | FreeCommunity Edition |
| 25 users | €850/moStarter | FreeCommunity Edition |
| 50 users | €1,700/moStarter | FreeCommunity Edition |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for small business (8/10 vs 4/10)
- Better fit for customer support teams (8/10 vs 4/10)
Why choose OroCRM
- Has a free plan (CloudTalk does not)
- Higher Customization score (9/10 vs 7/10)
- Better fit for enterprise (7/10 vs 5/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
OroCRM
Pros
- The Community Edition is open source under OSL-3.0, so you can self-host it with no licence fees.
- The Symfony-based OroPlatform lets developers deeply customize entities, workflows and the user interface.
- A built-in workflow engine covers leads, opportunities and tasks, and teams can add custom workflows.
- Opportunities support multiple currencies, and Enterprise supports multiple organizations, which suits companies operating in several regions.
- Mailchimp, Dotdigital and Zendesk integrations are documented.
Cons
- Email campaigns depend on Mailchimp or Dotdigital, with no native email marketing engine.
- Self-hosting and customization need PHP and Symfony developers.
- Oro does not publish Enterprise pricing on its own site.
- There are very few independent user reviews, which makes it hard to judge vendor support.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our CRM criteria: 7/10 against 6/10 for OroCRM. The largest gap is in Ease of Use: 8/10 for CloudTalk and 4/10 for OroCRM.
OroCRM has a free plan; CloudTalk does not list one.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 4/10 for OroCRM.
