Odoo CRM vs OroCRM Comparison
Compare Odoo CRM vs OroCRM features, pricing, and more.
Last updated: November 2026
Odoo CRM
7.1/10
Odoo CRM is a pipeline and lead management app in the Odoo business suite, for small and mid-sized companies that want sales tied to quoting, invoicing and marketing.
OroCRM
6/10
Open source CRM built on OroPlatform and Symfony. It manages leads, opportunities, accounts, cases and campaigns for mid-size and large businesses that need deep customization.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6/10 |
| Analytics | 6/10 | 6/10 |
| Cost | 8/10 | 5/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 5/10 | 4/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 6/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €31/user/mo Standard | $116/user/mo Enterprise Edition |
| Estimated cost for 10 users | Free One App Free | Free Community Edition |
| Features | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
Odoo CRM vs OroCRM cost by team size
| Team size | Odoo CRM | OroCRM |
|---|---|---|
| 1 user | FreeOne App Free | FreeCommunity Edition |
| 5 users | FreeOne App Free | FreeCommunity Edition |
| 10 users | FreeOne App Free | FreeCommunity Edition |
| 25 users | FreeOne App Free | FreeCommunity Edition |
| 50 users | FreeOne App Free | FreeCommunity Edition |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Odoo CRM
- Higher Cost score (8/10 vs 5/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for small business (8/10 vs 4/10)
- Better fit for marketing teams (6/10 vs 4/10)
Why choose OroCRM
- Better fit for enterprise (7/10 vs 5/10)
Pros & Cons
Odoo CRM
Pros
- The free One App plan allows unlimited users on a single app such as CRM.
- Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
- The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
- Studio, the open-source code base and on-premise hosting allow deep customization.
- Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.
Cons
- Reviewers say the interface overwhelms new users and that initial setup takes time.
- Studio, the API and multi-company require the more expensive Custom plan.
- Support quality and documentation draw mixed reviews, and some users call the docs outdated.
- Some users report performance issues with large datasets.
- SMS, lead generation and enrichment credits, and partner implementation are billed separately.
OroCRM
Pros
- The Community Edition is open source under OSL-3.0, so you can self-host it with no licence fees.
- The Symfony-based OroPlatform lets developers deeply customize entities, workflows and the user interface.
- A built-in workflow engine covers leads, opportunities and tasks, and teams can add custom workflows.
- Opportunities support multiple currencies, and Enterprise supports multiple organizations, which suits companies operating in several regions.
- Mailchimp, Dotdigital and Zendesk integrations are documented.
Cons
- Email campaigns depend on Mailchimp or Dotdigital, with no native email marketing engine.
- Self-hosting and customization need PHP and Symfony developers.
- Oro does not publish Enterprise pricing on its own site.
- There are very few independent user reviews, which makes it hard to judge vendor support.
Not sold on either?
Frequently Asked Questions
Odoo CRM scores higher on our CRM criteria: 7.1/10 against 6/10 for OroCRM. The largest gap is in Cost: 8/10 for Odoo CRM and 5/10 for OroCRM.
Yes, both Odoo CRM and OroCRM have a free plan.
Odoo CRM is the better fit for small business: we rate it 8/10 for them, against 4/10 for OroCRM.
