Autotask PSA vs SmartSuite: Complete Comparison (2026)
An in-depth comparison of Autotask PSA and SmartSuite to help you choose the right tool for your business.
Last updated: November 2026
Autotask PSA
5.8/10
Cloud professional services automation platform from Kaseya (Datto) for managed service providers. It combines ticketing, projects, time tracking, contracts and billing.
SmartSuite
7.3/10
SmartSuite is a no-code work management platform that teams use to build project, process and operations solutions with views, automations and AI agents.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.8/10 | 7.3/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 3/10 | 6/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 4/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 9/10 |
| Support | 5/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | $20/user/mo Team |
| Estimated cost for 10 users | Contact for pricing | $200/mo Team |
| Features | ||
| App integrations | ||
| Client collaboration | ||
| Dashboards | ||
| Gantt charts | ||
| Reporting | ||
| Scheduling | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Collaboration tools | Not listed | |
| Databases | Not listed | |
| Docs | Not listed | |
| File sharing | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Spreadsheet interface | Not listed | |
| Task lists | Not listed | |
| Team messaging | Not listed | |
| Timeline view | Not listed | |
| Whiteboards | Not listed | |
Autotask PSA vs SmartSuite cost by team size
| Team size | Autotask PSA | SmartSuite |
|---|---|---|
| 1 user | Contact for pricing | Contact for pricing |
| 5 users | Contact for pricing | $100/moTeam |
| 10 users | Contact for pricing | $200/moTeam |
| 25 users | Contact for pricing | $500/moTeam |
| 50 users | Contact for pricing | $1,000/moTeam |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Autotask PSA
- Higher Integration score (8/10 vs 7/10)
Why choose SmartSuite
- Higher Cost score (6/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 4/10)
- Better fit for marketing teams (7/10 vs 1/10)
- Better fit for enterprise (7/10 vs 5/10)
Pros & Cons
Autotask PSA
Pros
- Time logged on tickets and project tasks flows into contract billing and invoicing, which reviewers say reduces revenue leakage.
- Tight integration with Datto RMM, IT Glue and the Kaseya IT Complete suite, plus an API with more than 170 listed integrations.
- ITIL-aligned ticketing with SLA tracking and alert-to-ticket automation that cuts duplicate tickets.
- Customizable dashboards and pre-built utilization and profitability reports for MSP managers.
Cons
- Users call the projects module underdeveloped for real project planning, and many add third-party Gantt tools.
- Steep learning curve, click-heavy interface and long, costly implementation.
- No public pricing, and reviewers report seat minimums, multi-year contracts and upselling since the Kaseya acquisition.
- Custom reporting and the automation rules are hard to configure without technical help.
SmartSuite
Pros
- The same records can be shown as grid, Kanban, Gantt, timeline, calendar, map and dashboard views without duplicating data.
- Its compliance coverage is unusually strong for the category, with ISO 27001, SOC 2 Type II, HIPAA and GDPR audits plus a choice of US or EU data residency.
- Read-only users, commenters and form submitters are free, which lowers the cost of involving stakeholders.
- It ships more than 200 templates and an AI solution builder to speed up setup.
- Reviewers describe the support team as responsive.
Cons
- Team, Professional and Enterprise carry 3-, 5- and 25-seat minimums, and there is no free plan.
- The Team plan allows only 5,000 records per solution, and automation runs plus API calls are hard-capped each month.
- SAML SSO and SCIM are available only on Enterprise and Signature plans.
- There is no team chat or whiteboard, and external access is limited to read-only shared views.
- Reviewers say complex workflows and large data imports take real setup effort, and there are no native desktop apps.
Not sold on either?
Frequently Asked Questions
SmartSuite scores higher on our Project Management criteria: 7.3/10 against 5.8/10 for Autotask PSA. The largest gap is in Cost: 3/10 for Autotask PSA and 6/10 for SmartSuite.
No, neither Autotask PSA nor SmartSuite lists a free plan.
SmartSuite is the better fit for marketing teams: we rate it 7/10 for them, against 1/10 for Autotask PSA.
