17hats vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of 17hats and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
17hats
4.8/10
17hats is an all-in-one business management app for solopreneurs and small service businesses, combining CRM, projects, to-dos, invoicing, contracts, scheduling and workflows.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 4.8/10 | 7.1/10 |
| Customization | 5/10 | 9/10 |
| Analytics | 5/10 | 7/10 |
| Integration | 4/10 | 8/10 |
| Support | 6/10 | 7/10 |
| Ease of Use | 6/10 | 5/10 |
| Security | 4/10 | 9/10 |
| Cost | 5/10 | 5/10 |
| Scalability | 3/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $60/mo Core | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | Free Free CRM | Contact for pricing |
| Features | ||
| Scheduling | ||
| Client collaboration | ||
| App integrations | ||
| Task lists | Not listed | |
| Timeline view | Not listed | |
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Reporting | ||
| Dashboards | Not listed | |
| Knowledge base | Not listed | |
17hats vs HaloPSA cost by team size
| Team size | 17hats | HaloPSA |
|---|---|---|
| 1 user | FreeFree CRM | Contact for pricing |
| 5 users | FreeFree CRM | Contact for pricing |
| 10 users | FreeFree CRM | Contact for pricing |
| 25 users | FreeFree CRM | Contact for pricing |
| 50 users | FreeFree CRM | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose 17hats
- Has a free plan (HaloPSA does not)
- Higher Ease of Use score (6/10 vs 5/10)
- Better fit for freelancers (9/10 vs 2/10)
- Better fit for startups (6/10 vs 4/10)
Why choose HaloPSA
- Higher Security score (9/10 vs 4/10)
- Higher Scalability score (8/10 vs 3/10)
- Better fit for enterprise (7/10 vs 1/10)
- Better fit for mid-market (8/10 vs 2/10)
Pros & Cons
17hats
Pros
- Combines CRM, contracts, invoicing, payments, scheduling and to-dos, so a solo business can replace several tools with one.
- To-do workflows and advanced workflows automate recurring tasks and document or email sends for each client.
- Unlimited contacts and projects and three users are included, with one predictable flat price.
- A free CRM plan, a restartable 7-day trial and a 30-day money-back guarantee lower the risk of trying it.
- Built-in financial reports such as profit and loss and sales tax suit owners who handle their own books.
Cons
- It has no Kanban boards, Gantt charts or team chat, so it is weak as a team project management tool.
- Time tracking, scheduling, recurring billing and QuickBooks sync are all paid add-ons.
- Reviewers cite a limited mobile app, a cluttered interface and limited form customization.
- Users have reported QuickBooks sync errors that created duplicate payments, and some scheduled emails failing to send.
- It has no live chat support, and records are inaccessible after cancellation unless exported first.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 4.8/10 for 17hats. The largest gap is in Scalability: 3/10 for 17hats and 8/10 for HaloPSA.
17hats has a free plan; HaloPSA does not list one.
17hats is the better fit for freelancers: we rate it 9/10 for them, against 2/10 for HaloPSA.
