17hats vs Bitrix24 Comparison
Compare 17hats vs Bitrix24 features, pricing, and more.
Last updated: November 2026
17hats
4.8/10
17hats is an all-in-one business management app for solopreneurs and small service businesses, combining CRM, projects, to-dos, invoicing, contracts, scheduling and workflows.
Bitrix24
6.8/10
All-in-one workspace that combines tasks and projects, CRM, chat and video calls, documents and HR tools, priced as a flat monthly fee per organization.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 4.8/10 | 6.8/10 |
| Analytics | 5/10 | 6/10 |
| Cost | 5/10 | 8/10 |
| Customization | 5/10 | 8/10 |
| Ease of Use | 6/10 | 5/10 |
| Integration | 4/10 | 7/10 |
| Scalability | 3/10 | 7/10 |
| Security | 4/10 | 7/10 |
| Support | 6/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $60/mo Core | $69/mo Basic |
| Estimated cost for 10 users | Free Free CRM | $144/mo Standard |
| Features | ||
| Scheduling | ||
| Client collaboration | ||
| App integrations | ||
| Task lists | ||
| Timeline view | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | ||
| Reporting | ||
| Docs | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Knowledge base | Not listed | |
| Team messaging | Not listed | |
| Collaboration tools | Not listed | |
| File sharing | Not listed | |
17hats vs Bitrix24 cost by team size
17hats costs less at every team size we checked.
| Team size | 17hats | Bitrix24 |
|---|---|---|
| 1 user | FreeFree CRM | $69/moBasic |
| 5 users | FreeFree CRM | $69/moBasic |
| 10 users | FreeFree CRM | $144/moStandard |
| 25 users | FreeFree CRM | $144/moStandard |
| 50 users | FreeFree CRM | $144/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose 17hats
- Lower estimated cost for 10 users: Free vs $144/mo
- Higher Ease of Use score (6/10 vs 5/10)
- Higher Support score (6/10 vs 5/10)
- Better fit for freelancers (9/10 vs 4/10)
Why choose Bitrix24
- Higher Scalability score (7/10 vs 3/10)
- Higher Cost score (8/10 vs 5/10)
- Better fit for mid-market (8/10 vs 2/10)
- Better fit for enterprise (7/10 vs 1/10)
Pros & Cons
17hats
Pros
- Combines CRM, contracts, invoicing, payments, scheduling and to-dos, so a solo business can replace several tools with one.
- To-do workflows and advanced workflows automate recurring tasks and document or email sends for each client.
- Unlimited contacts and projects and three users are included, with one predictable flat price.
- A free CRM plan, a restartable 7-day trial and a 30-day money-back guarantee lower the risk of trying it.
- Built-in financial reports such as profit and loss and sales tax suit owners who handle their own books.
Cons
- It has no Kanban boards, Gantt charts or team chat, so it is weak as a team project management tool.
- Time tracking, scheduling, recurring billing and QuickBooks sync are all paid add-ons.
- Reviewers cite a limited mobile app, a cluttered interface and limited form customization.
- Users have reported QuickBooks sync errors that created duplicate payments, and some scheduled emails failing to send.
- It has no live chat support, and records are inaccessible after cancellation unless exported first.
Bitrix24
Pros
- Pricing is a flat fee per organization, so Professional covers 100 users for $199 a month billed annually, which reviewers single out for value.
- Task views include list, Kanban, Gantt, calendar and Scrum, plus task templates with subtasks and checklists.
- A full CRM, telephony, chat and video calls are built in, so sales and delivery teams can work on one platform.
- Collabs give clients and freelancers controlled access to project spaces.
Cons
- Reviewers often describe a crowded interface and a steep learning curve, and training is usually needed.
- Some users report slow loading, especially with large or complex workflows.
- Support gets mixed reviews, and some customers say issues can take days to resolve.
- Task time tracking, task automation and analytics require Professional or higher.
- Monthly billing costs about 40 percent more than annual billing on every paid plan.
Not sold on either?
Frequently Asked Questions
Bitrix24 scores higher on our CRM criteria: 6.8/10 against 4.8/10 for 17hats. The largest gap is in Scalability: 3/10 for 17hats and 7/10 for Bitrix24.
17hats costs less for 10 users: free on its Free CRM plan, against about $144/mo on its Standard plan for Bitrix24, billed monthly.
Yes, both 17hats and Bitrix24 have a free plan.
Bitrix24 is the better fit for enterprise: we rate it 7/10 for them, against 1/10 for 17hats.
