Pipedrive vs Twenty: Complete Comparison (2026)
An in-depth comparison of Pipedrive and Twenty to help you choose the right tool for your business.
Last updated: November 2026
Pipedrive
6.9/10
Pipedrive is a sales CRM built around visual deal pipelines, helping small and mid-sized sales teams track deals, contacts, activities and email in one place.
Twenty
6.7/10
Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.7/10 |
| Customization | 6/10 | 9/10 |
| Scalability | 5/10 | 5/10 |
| Security | 7/10 | 6/10 |
| Analytics | 5/10 | 4/10 |
| Cost | 7/10 | 8/10 |
| Ease of Use | 9/10 | 7/10 |
| Integration | 8/10 | 6/10 |
| Support | 6/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $24/user/mo Lite | $9/user/mo Pro |
| Estimated cost for 10 users | $240/mo Lite | Free Self-hosted (open source) |
| Features | ||
| Mobile Access | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
Pipedrive vs Twenty cost by team size
Twenty costs less at every team size we checked.
| Team size | Pipedrive | Twenty |
|---|---|---|
| 1 user | $24/moLite | FreeSelf-hosted (open source) |
| 5 users | $120/moLite | FreeSelf-hosted (open source) |
| 10 users | $240/moLite | FreeSelf-hosted (open source) |
| 25 users | $600/moLite | FreeSelf-hosted (open source) |
| 50 users | $1,200/moLite | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Pipedrive
- Higher Ease of Use score (9/10 vs 7/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for sales teams (9/10 vs 6/10)
- Better fit for small business (9/10 vs 7/10)
- Includes Mobile Access, which Twenty lacks
Why choose Twenty
- Has a free plan (Pipedrive does not)
- Lower estimated cost for 10 users: Free vs $240/mo
- Higher Customization score (9/10 vs 6/10)
- Higher Cost score (8/10 vs 7/10)
Pros & Cons
Pipedrive
Pros
- Sales reps can pick up the drag-and-drop pipeline view quickly, and ease of use is the strength reviewers mention most often on G2 and Capterra.
- The marketplace has more than 500 integrations, including telephony apps such as Aircall, CloudTalk and Kixie that log calls as deal activities.
- Lite starts at 14 dollars per seat per month on annual billing, which is cheap for a CRM with pipeline management and AI report generation.
- Premium bundles LeadBooster, e-signature documents and Projects, which cost extra on lower plans.
Cons
- Reviewers often criticize reporting as thin, hard to customize or manual. About 39 percent of reporting-related Capterra reviews are negative.
- Email sync and automations are not available on Lite, so most teams will need Growth or higher.
- Web calling is not built in and needs a third-party Marketplace app, though the mobile apps can place and log calls.
- Email marketing (Campaigns) and Web Visitors are paid add-ons on every plan, so the total cost can rise well above the seat price.
Twenty
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Not sold on either?
Frequently Asked Questions
Pipedrive scores higher on our CRM criteria: 6.9/10 against 6.7/10 for Twenty. The largest gap is in Customization: 6/10 for Pipedrive and 9/10 for Twenty.
Twenty costs less for 10 users: free on its Self-hosted (open source) plan, against about $240/mo on its Lite plan for Pipedrive, billed monthly.
Twenty has a free plan; Pipedrive does not list one.
Pipedrive is the better fit for sales teams: we rate it 9/10 for them, against 6/10 for Twenty.
Pipedrive has Mobile Access, which Twenty lacks.
