Pipedrive vs TeleCRM: Complete Comparison (2026)
An in-depth comparison of Pipedrive and TeleCRM to help you choose the right tool for your business.
Last updated: November 2026
Pipedrive
6.9/10
Pipedrive is a sales CRM built around visual deal pipelines, helping small and mid-sized sales teams track deals, contacts, activities and email in one place.
TeleCRM
6.2/10
TeleCRM is an India-built, calling-first CRM for telecalling and sales teams that combines a one-click phone dialer, WhatsApp messaging, lead capture and automation.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.2/10 |
| Customization | 6/10 | 6/10 |
| Analytics | 5/10 | 6/10 |
| Integration | 8/10 | 6/10 |
| Support | 6/10 | 5/10 |
| Ease of Use | 9/10 | 7/10 |
| Security | 7/10 | 4/10 |
| Cost | 7/10 | 8/10 |
| Scalability | 5/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $24/user/mo Lite | ₹799/user/mo Core CRM (annual billing) |
| Estimated cost for 10 users | $240/mo Lite | ₹10,990/mo Core CRM (quarterly billing) |
| Features | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
Pipedrive vs TeleCRM cost by team size
| Team size | Pipedrive | TeleCRM |
|---|---|---|
| 1 user | $24/moLite | ₹1,099/moCore CRM (quarterly billing) |
| 5 users | $120/moLite | ₹5,495/moCore CRM (quarterly billing) |
| 10 users | $240/moLite | ₹10,990/moCore CRM (quarterly billing) |
| 25 users | $600/moLite | ₹27,475/moCore CRM (quarterly billing) |
| 50 users | $1,200/moLite | ₹54,950/moCore CRM (quarterly billing) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Pipedrive
- Higher Security score (7/10 vs 4/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for startups (8/10 vs 6/10)
Why choose TeleCRM
- Higher Analytics score (6/10 vs 5/10)
- Higher Cost score (8/10 vs 7/10)
- Better fit for marketing teams (5/10 vs 3/10)
Pros & Cons
Pipedrive
Pros
- Sales reps can pick up the drag-and-drop pipeline view quickly, and ease of use is the strength reviewers mention most often on G2 and Capterra.
- The marketplace has more than 500 integrations, including telephony apps such as Aircall, CloudTalk and Kixie that log calls as deal activities.
- Lite starts at 14 dollars per seat per month on annual billing, which is cheap for a CRM with pipeline management and AI report generation.
- Premium bundles LeadBooster, e-signature documents and Projects, which cost extra on lower plans.
Cons
- Reviewers often criticize reporting as thin, hard to customize or manual. About 39 percent of reporting-related Capterra reviews are negative.
- Email sync and automations are not available on Lite, so most teams will need Growth or higher.
- Web calling is not built in and needs a third-party Marketplace app, though the mobile apps can place and log calls.
- Email marketing (Campaigns) and Web Visitors are paid add-ons on every plan, so the total cost can rise well above the seat price.
TeleCRM
Pros
- The one-click dialer records and logs calls made from reps' own phones, so teams do not need separate telephony.
- WhatsApp is built in, with Cloud API templates, chatbots and broadcasts.
- Ready-made lead capture from Indian portals such as IndiaMART, Justdial, 99Acres and MagicBricks.
- The annual price of 799 INR (19 USD) per user per month includes unlimited contacts.
- Quarterly and annual plans carry a 15-day full refund window.
Cons
- There is no monthly billing; the shortest commitment is quarterly.
- Automations are capped at 10,000 per month, with extra usage charged, and Meta's WhatsApp fees are billed separately.
- No security or compliance information is published.
- Reviews are mixed: Capterra shows 3.0 from three reviews, including a 1-star rating, and a G2 reviewer complained about support and slow integration.
- Reviewers say advanced capabilities such as AI insights are missing.
Not sold on either?
Frequently Asked Questions
Pipedrive scores higher on our CRM criteria: 6.9/10 against 6.2/10 for TeleCRM. The largest gap is in Security: 7/10 for Pipedrive and 4/10 for TeleCRM.
No, neither Pipedrive nor TeleCRM lists a free plan.
TeleCRM is the better fit for marketing teams: we rate it 5/10 for them, against 3/10 for Pipedrive.
