Outplay vs Zoho CRM Comparison
Compare Outplay vs Zoho CRM features, pricing, and more.
Last updated: November 2026
Outplay
6.8/10
Outplay is a multichannel sales engagement platform. Outbound sales teams use it to run email, phone, SMS, and LinkedIn sequences that sync with their CRM.
Zoho CRM
7.2/10
Cloud CRM from Zoho for small and mid-sized sales teams, with a free plan for 3 users and four paid per-user editions.
Feature-by-Feature Comparison
| Feature | | Z Zoho CRM |
|---|---|---|
| Scores | ||
| Overall Rating | 6.8/10 | 7.2/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 7/10 | 8/10 |
| Customization | 6/10 | 8/10 |
| Ease of Use | 8/10 | 6/10 |
| Integration | 7/10 | 8/10 |
| Scalability | 6/10 | 7/10 |
| Security | 6/10 | 7/10 |
| Support | 8/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $89/user/mo Growth | $20/user/mo Standard |
| Estimated cost for 10 users | $1,390/mo Enterprise | $200/mo Standard |
| Features | ||
| Built-in Calling | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Opportunity Management | Not listed | |
Outplay vs Zoho CRM cost by team size
Outplay and Zoho CRM cost the same at 1 user; Zoho CRM costs less from 5 users.
| Team size | Outplay | Zoho CRM |
|---|---|---|
| 1 user | FreeFree Forever | FreeFree |
| 5 users | $695/moEnterprise | $100/moStandard |
| 10 users | $1,390/moEnterprise | $200/moStandard |
| 25 users | $3,475/moEnterprise | $500/moStandard |
| 50 users | $6,950/moEnterprise | $1,000/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Outplay
- Higher Support score (8/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 6/10)
ZWhy choose Zoho CRM
- Lower estimated cost for 10 users: $200/mo vs $1,390/mo
- Higher Customization score (8/10 vs 6/10)
- Higher Analytics score (7/10 vs 6/10)
- Better fit for customer support teams (4/10 vs 1/10)
Pros & Cons
Outplay
Pros
- Sequences can mix email, phone, SMS, WhatsApp, video, chat, and LinkedIn steps in one flow.
- Published per-user prices are well below those of enterprise rivals such as Outreach, and there is a free plan.
- Reviewers on G2 and Capterra often praise its responsive customer support. G2 shows an average of 4.5 from 269 reviews.
- A 7-day Growth trial needs no credit card, and the account drops to the free plan afterwards without losing data.
- Reviewers say the interface is intuitive, especially for reps who have used other sales tools.
Cons
- It is not a full CRM. It has no native deal pipeline or ticketing and relies on an external CRM.
- Some users report occasional glitches and lag in displaying responses.
- Some users find reporting and native prospecting data limited.
- The power dialer and team permissions are only on the $139 Enterprise tier.
- Add-on prices and monthly billing rates are not published.
ZZoho CRM
Pros
- The free edition supports 3 users with mobile apps and basic workflows, so very small teams can use it at no cost.
- Annual billing for Standard costs about 14 USD per user per month, which is low for a CRM that includes forecasting and built-in calling.
- Reviewers praise how closely it works with other Zoho apps such as Desk, Campaigns and Analytics.
- Admins can heavily customize it with custom modules, Blueprint processes, widgets and custom functions.
Cons
- Monthly billing costs roughly 25 to 52 percent more per seat than annual billing.
- Reviewers report a learning curve, especially when building workflow automation.
- Advanced automation often needs developers or custom functions.
- Reviews often mention slow or limited customer support and occasional sluggish performance.
- Zia AI is only included from the Enterprise edition up.
Not sold on either?
Frequently Asked Questions
Zoho CRM scores higher on our CRM criteria: 7.2/10 against 6.8/10 for Outplay. The largest gap is in Support: 8/10 for Outplay and 5/10 for Zoho CRM.
Zoho CRM costs less for 10 users: about $200/mo on its Standard plan, against about $1,390/mo on its Enterprise plan for Outplay, billed monthly.
Yes, both Outplay and Zoho CRM have a free plan.
Zoho CRM is the better fit for customer support teams: we rate it 4/10 for them, against 1/10 for Outplay.
