monday CRM vs SugarCRM (SugarAI) Comparison
Compare monday CRM vs SugarCRM (SugarAI) features, pricing, and more.
Last updated: November 2026
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
SugarCRM (SugarAI)
6.3/10
SugarCRM, rebranded as SugarAI in 2026, is a customizable CRM suite for mid-market and enterprise sales, marketing and service teams, with an AI layer that draws on ERP data.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.3/10 |
| Customization | 8/10 | 8/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 7/10 |
| Support | 7/10 | 7/10 |
| Ease of Use | 8/10 | 5/10 |
| Security | 8/10 | 8/10 |
| Cost | 6/10 | 4/10 |
| Scalability | 7/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $18/user/mo Basic | $68/user/mo Sugar Sell Standard+ |
| Estimated cost for 10 users | $180/mo Basic | Contact for pricing |
| Features | ||
| Marketing Automation | ||
| Collaboration | Not listed | |
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
| Customer Support Management | Not listed | |
Which One Should You Choose?
Why choose monday CRM
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Cost score (6/10 vs 4/10)
- Better fit for small business (7/10 vs 4/10)
- Better fit for startups (6/10 vs 3/10)
Why choose SugarCRM (SugarAI)
Our data shows no clear advantage over monday CRM.
Pros & Cons
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
SugarCRM (SugarAI)
Pros
- Highly customizable, and reviewers have adapted it to niche business models
- Workflow automation handles repetitive emails, tasks and reminders
- Can be hosted in the cloud or on-premises, and data is easy to export
- ISO 27001 certified with a SOC 2 Type II attestation held for over five years
- Sugar Predict uses ERP data for cross-sell suggestions and churn signals
Cons
- Reviewers report a steep learning curve and long setup times
- Reviewers call the mobile app outdated
- Built-in reporting covers basics, and deeper analysis needs third-party tools
- Billed annually only, and the top tiers are quote-only
- Some users report slowdowns with large data volumes and upgrades that break customizations
